Ruby Delgado Ramirez
Rio Rancho,New Mexico
Summary
Dynamic and detail-oriented professional with a proven track record at Instacart, excelling in customer service and order accuracy. Recognized for enhancing customer satisfaction through effective communication and problem-solving skills. Adept at multitasking and maintaining organization, ensuring timely and efficient grocery shopping experiences. Committed to delivering high-quality service in fast-paced environments.
Overview
2026
2026
years of professional experience
Work History
Grocery Shopper
Instacart
2024 - Current
- Selected and purchased items based on customer preferences and order specifications.
- Communicated with customers to clarify any special requests or substitutions needed.
- Navigated grocery stores efficiently to locate products and minimize shopping time.
- Ensured product quality by inspecting freshness and packaging integrity before purchase.
- Managed order accuracy by double-checking items against customer lists prior to checkout.
- Adapted quickly to changes in customer requests or inventory availability during shopping trips.
- Provided feedback on product availability and shopping experience to enhance service quality.
- Ensured proper storage of perishable items during transportation, minimizing spoilage or damage risks.
- Maintained an organized and systematic approach to shopping, resulting in fewer errors and higher accuracy.
- Enhanced customer satisfaction by efficiently fulfilling grocery orders and ensuring product quality.
- Prioritized order processing based on urgency, optimizing workflow to accommodate same-day deliveries.
- Utilized technology effectively for real-time communication with customers regarding order updates or substitutions when necessary.
- Adapted quickly to changing circumstances such as unexpected stock shortages or last-minute adjustments to orders, ensuring minimal disruptions to delivery timelines.
- Navigated complex customer requests with resourcefulness, leveraging extensive product knowledge to offer suitable alternatives when needed.
- Collaborated with store staff to locate items quickly, expediting order fulfillment and delivery.
Host
Bubba's 33
01.2023 - 11.2024
- Welcomed guests and managed seating arrangements to optimize restaurant flow.
- Coordinated with kitchen and service staff to ensure timely guest service.
- Assisted in training new hosts on operational procedures and customer service standards.
- Resolved guest inquiries and concerns to enhance overall dining experience.
- Maintained cleanliness and organization of front-of-house areas for optimal presentation.
- Monitored waitlists and communicated wait times effectively to guests.
- Collaborated with management on improving guest feedback processes for enhanced satisfaction.
- Implemented strategies to streamline greeting procedures, reducing wait times for patrons.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
- Delivered pick-up and curbside orders to guests.
- Maintained balanced cash drawer with correct money values and accurate documentation.
Electrician Trainee
Powerick
12.2023 - 07.2024
- Assisted in installation and maintenance of electrical systems in residential and commercial settings.
- Conducted routine inspections to ensure compliance with safety standards and regulations.
- Collaborated with senior electricians to troubleshoot electrical issues effectively.
- Operated power tools and equipment safely while adhering to industry best practices.
- Contributed to maintaining organized workspaces, ensuring tool availability and cleanliness.
- Enhanced safety by diligently inspecting electrical systems and performing routine maintenance.
- Supported team members with the preparation of job sites, ensuring a clean and safe working environment.
- Worked under supervision of journeyman electrician to learn trade and develop electrical knowledge.
- Understood and used proper tools and equipment to install and maintain electrical systems.
- Handled installation of electrical components by splicing, joining, and connecting wire.
- Installed new electrical components and fixtures safely and tested systems to enhance power flow.
- Troubleshot and repaired malfunctioning systems and components.
Instructor
Explore Academy - Exploreacademy.org
11.2023 - 05.2024
- Developed engaging lesson plans to enhance student understanding and participation.
- Implemented innovative teaching strategies to improve learning outcomes for diverse learners.
- Collaborated with colleagues to refine curriculum and align with educational standards.
- Monitored student progress and provided constructive feedback to support academic growth.
- Facilitated workshops to train fellow instructors on effective classroom management techniques.
- Organized extracurricular activities to foster community engagement and student development.
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
- Promoted classroom safety, collaboration, and best practices.
- Observed and adopted new techniques from skilled instructors and lecturers.
- Optimized learning plans based on student performance and feedback.
- Mentored new teachers, sharing valuable insights and strategies for classroom success.
- Developed comprehensive lesson plans to facilitate understanding of complex subjects.
- Fostered positive learning environment, encouraging students to express their ideas and questions freely.
- Enhanced student critical thinking skills through problem-based learning activities.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
- Helped students explore concepts with engaging, learning-focused activities.
Server Assistant
Dennys Diner
08.2022 - 08.2023
- Assisted servers in delivering food and beverages to ensure timely service.
- Maintained cleanliness and organization of dining areas to enhance guest experience.
- Supported inventory management by restocking supplies and monitoring stock levels.
- Collaborated with kitchen staff to facilitate smooth operations during peak hours.
- Trained new team members on restaurant procedures and service standards.
- Implemented process improvements to increase efficiency in food delivery workflow.
- Resolved customer inquiries and concerns, promoting positive dining experiences.
- Streamlined communication between front-of-house and back-of-house teams for improved service delivery.
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
- Delivered customer orders promptly and with attention to accuracy and satisfaction.
- Adapted quickly to changing circumstances, such as accommodating last-minute reservations or handling unexpected guest requests, demonstrating flexibility and professionalism under pressure.
- Enhanced customer dining experience by promptly clearing tables and efficiently resetting them for new guests.
- Maintained clean, safe and organized work environment to safeguard servers and patrons.
- Provided support during large events or private parties by setting up banquet areas according to specific requirements or themes.
- Consistently exceeded expectations in maintaining high standards of cleanliness throughout the restaurant during busy shifts.
- Communicated customer needs clearly to kitchen staff for fast, accurate orders.
- Assisted with dining room set up prior to and after service period.
- Received consistent positive feedback from both customers and management for exceptional attention to detail and commitment to excellent service.
- Collaborated with other staff members to maintain high-level customer satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods to promptly answer customer questions.
- Assisted in training new server assistants on best practices, improving overall efficiency within the team over time.
- Fostered positive dining environment, engaging with guests to ensure satisfaction with meals and service.
- Assisted customers with carry-out service.
Education
Associates - Social Work
Central New Mexico Community College
Albuquerque, NM01-2027
High School Diploma -
Peen Foster
Scranton, PA05-2023
Skills
- Customer service
- Attention to detail
- Planning and organization
- Upbeat and outgoing attitude
- Verbal and written communication
- Decision-making
- Relationship building
- Customer relations
- Flexible schedule
- Accurate money handling
- Verifying order accuracy
- Documentation and reporting
- Payment processing
- Strong interpersonal skills
- Teamwork
- Teamwork and collaboration
- Quick learner
- Problem-solving
- Time management
- Dependable and reliable
- Problem-solving abilities
- Cleaning and sanitizing
- Multitasking
- Motivated team player
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Customer relationships
- Adaptability and flexibility
- Safety procedures
- Team coordination
- Team building
- Organization and categorization
- Task prioritization
- Self motivation
- Exceptional time management skills
Languages
English
Full Professional
Spanish
Limited Working
Timeline
Electrician Trainee
Powerick
12.2023 - 07.2024
Instructor
Explore Academy - Exploreacademy.org
11.2023 - 05.2024
Host
Bubba's 33
01.2023 - 11.2024
Server Assistant
Dennys Diner
08.2022 - 08.2023
Grocery Shopper
Instacart
2024 - Current
Associates - Social Work
Central New Mexico Community College
High School Diploma -
Peen Foster