Ruby Diaz
Hemet,CA
Summary
Dedicated customer service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Known for collaborative approach and commitment to excellence.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
TJX Companies
11.2021 - Current
- Answered incoming calls and emails, as well as in person customer concerns providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed to sales growth by upselling products and services based on individual customer needs.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Developed strong customer relationships to encourage repeat business.
- Created innovative visual display solutions for promotional events.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving customer concerns.
Assistant Manager
Windsor
08.2019 - 07.2020
- Managed customer service inquiries and complaints in a timely manner.
- Communicated regularly with customers to gain insights into their needs.
- Supervised daily operations to team members to optimize group productivity.
- Achieved sales targets consistently by driving daily sales activities and managing the sales pipeline effectively.
- Analyzed sales data regularly to recognize patterns, capitalize on opportunities, and address areas of concern within the team''s performance metrics.
Assistant Manager
Dressbarn
03.2018 - 08.2019
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Increased sales through effective merchandising strategies and targeted promotions.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
Personal Lines Insurance Agent
Access West Insurance
10.2016 - 10.2017
- Increased sales through consultative sales approach and focused relationship building with new and existing policy holders.
- Reviewed new business applications for completeness prior to submission to underwriters.
- Boosted company revenue by cross-selling additional insurance products and services to existing clients.
- Utilized an automated system for rating plans, generating proposals, issuing policies, and tracking payments.
- Built strong relationships with new clients through cold calling and referrals from existing customers.
- Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
- Maintain strong rapport with clients through attentive service and prompt responses to inquiries.
Customer Service Representative
Inland Valley Federal Credit Union
08.2014 - 03.2016
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Coordinated with loan officers to optimize the pre-approval process, resulting in a smoother overall experience for clients.
- Set up files using loan officer checklist and submitted on-time for processing.
- Streamlined communication channels between clients and Loan Officers ensure timely updates and efficient information sharing.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
Bank Teller
Wells Fargo
02.2013 - 08.2014
- Managed high-volume transactions in both Spanish and English during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Assisted customers in opening new accounts, facilitating a smooth onboarding process for new clients.
- Provided exceptional support to loan officers through presenting new customers by uncovering customer needs and establishing relationships.
- Contributed to branch sales goals as well as meeting or exceeding individual sales goal for the day, week, month, and quarter.
Education
Bachelor of Science - Merchandising And Management
California Polytechnic State University, Pomona
06-2013
Associate of Arts - Liberal Arts And Sciences
Moreno Valley College
Moreno Valley, CA06-2010
Skills
- Reliable and Punctual
- Interpersonal Communication Experience
- Active Listener
- Sales Technique Knowledge
- Promotional Planning
- Brand Awareness
- Exceptional and Extensive Customer Service expertise
- Adaptable
- Relationship Builder
- Multitasker
- Product and Service Knowledge
- Problem Resolver
- Data entry
Languages
English
Full Professional
Spanish
Full Professional
Education and Training
- Bachelor's of Science in Merchandising and Management from California Polytechnic University, Pomona
- Associates of Liberal Arts and Sciences from Moreno Valley Community College
- Sales Training from Wells Fargo Onboarding School
Timeline
Customer Service Representative
TJX Companies
11.2021 - Current
Assistant Manager
Windsor
08.2019 - 07.2020
Assistant Manager
Dressbarn
03.2018 - 08.2019
Personal Lines Insurance Agent
Access West Insurance
10.2016 - 10.2017
Customer Service Representative
Inland Valley Federal Credit Union
08.2014 - 03.2016
Bank Teller
Wells Fargo
02.2013 - 08.2014
Bachelor of Science - Merchandising And Management
California Polytechnic State University, Pomona
Associate of Arts - Liberal Arts And Sciences
Moreno Valley College
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