Ruby Doss
Lubbock,TX
Summary
Dedicated professional with a diverse background in payroll, taxation, education, and childcare. Committed to establishing a nurturing, faith-based childcare program that fosters children's growth and development. Strong leadership, communication, and organizational skills enhance the ability to create a safe environment for families and children.
Overview
26
26
years of professional experience
Work History
TAXES
In-Home H&R Block Software
Lubbock, Texas
05.2010 - Current
- Executed daily tasks to ensure timely and accurate tax preparation.
- Assessed customer requirements to deliver tailored tax solutions.
- Initiated customer conversations to build rapport and enhance customer service experience.
- Continued using H&R Block tax preparation software after employment ended to prepare individual tax returns and stay current with tax preparation processes and software.
SUBSTITUTE TEACHER
Lubbock Independent School District
Lubbock, Texas
02.2021 - 05.2022
- Substitute for various schools and teachers across the district, providing classroom instruction and supervision for students from elementary through high school, including individualized one-on-one support for students with special needs.
- Provided individual instruction to special needs students, enhancing their learning experience.
- Collaborated with teachers to create a supportive learning environment, contributing to overall student success.
- Provided classroom instruction outlined in the teacher's lesson plans.
- Recorded and tracked student attendance and performance to support effective teaching and learning.
DETENTION OFFICER
Lubbock County Detention Center
Lubbock, Texas
01.2010 - 08.2019
- Supervised up to 72 inmates, ensuring safety, security, and control within detention facility.
- Managed emergencies, conflicts, and security incidents promptly, maintaining order and safety within facility.
- Conducted hourly security checks and monitored daily inmate activities to maintain facility safety and security.
- Coordinated and escorted inmate movement for court appearances, medical appointments, classes, recreation, and work assignments.
- Documented incidents, inmate activities, and security-related events through accurate and timely reports to support operational integrity.
- Communicated significant incidents, concerns, and shift updates clearly to supervisors and fellow staff.
BOOKING SUPPORT CLERK
Lubbock County Sheriffs Department
Lubbock, Texas
01.2010 - 03.2010
- Documented inmate bookings by entering charges, personal information, photographs, and fingerprints into a jail management system, ensuring accurate record-keeping.
- Trained on inmate booking and release procedures for new county jail facility, contributing to smooth implementation of processes.
- Processed incoming documents for accurate record-keeping and retrieval.
- Assisted deputies with administrative tasks to enhance operational efficiency.
- Maintained inventory of office supplies and equipment for smooth operations.
TAX ASSOCIATE/SPECIALIST I, II, TAX PREPARER
H&R Block Corporation
Lubbock, Texas
12.2007 - 01.2010
- Prepared individual tax returns based on clients' unique tax situation.
- Guided clients through tax-related questions, ensuring accurate and timely filings for compliance.
- Coordinated client appointments and managed tax preparation scheduling to optimize workflow.
- Delivered professional customer service while managing high-volume phone inquiries to address client needs.
CHILDCARE
Early Learning Center
Lubbock, Texas
10.2006 - 11.2007
- Conducted wellness checks and documented children's conditions upon arrival to ensure immediate health and safety.
- Ensured proper hygiene and comfort for children through diapering and personal care routines.
- Monitored meals and daily activities in each assigned classroom to support children's development and well-being.
- Maintained a safe, clean, and nurturing environment for children.
PAYROLL SPECIALIST, PAYROLL AND TIMEKEEPING CLERKS
ITS Quest Plus, Inc
Lubbock, Texas
04.2003 - 10.2006
- Processed and audited payroll for 10 branch locations, ensuring accuracy and compliance across multiple cities.
- Prepared payroll billing, employee credits, voids, and direct deposits, facilitating timely and accurate employee payments.
- Submitted electronic direct deposits and distributed payroll checks by mail and UPS.
- Provided payroll support to branch locations, effectively managing high-volume calls to address employee inquiries.
PAYROLL CLERK
Highland Medical Center
Lubbock, Texas
02.2001 - 03.2003
- Processed and issued payroll for over 200 employees, ensuring timely and accurate payments.
- Audited timekeeping records and verified shift differentials and time-off balances.
- Conducted weekly new-hire training on timekeeping system and payroll procedures to facilitate smooth onboarding.
- Entered general ledger information for year-end hospital reports, contributing to accurate financial documentation.
Education
Certificate - Business Administration
South Plains College
Lubbock, TX09-2027
Accounting degree -
International Business College
Lubbock05-1996
Typing Skills Certificate -
Adult Learning Center
Lubbock12-1980
Skills
- Tax compliance
- Communication & Organization
- Record Management
- Data entry
- Administrative Support
- Customer Service
- Time Management
- Problem-Solving
- Risk Assessment
- Leadership & Teamwork
- Communication & Organization
- Effective communication
- Attention to detail
- Conflict resolution
- Active listening
- Tax Education Workshops
- Tax Education Workshops
Timeline
SUBSTITUTE TEACHER
Lubbock Independent School District
02.2021 - 05.2022
TAXES
In-Home H&R Block Software
05.2010 - Current
DETENTION OFFICER
Lubbock County Detention Center
01.2010 - 08.2019
BOOKING SUPPORT CLERK
Lubbock County Sheriffs Department
01.2010 - 03.2010
TAX ASSOCIATE/SPECIALIST I, II, TAX PREPARER
H&R Block Corporation
12.2007 - 01.2010
CHILDCARE
Early Learning Center
10.2006 - 11.2007
PAYROLL SPECIALIST, PAYROLL AND TIMEKEEPING CLERKS
ITS Quest Plus, Inc
04.2003 - 10.2006
PAYROLL CLERK
Highland Medical Center
02.2001 - 03.2003
Certificate - Business Administration
South Plains College
Accounting degree -
International Business College
Typing Skills Certificate -
Adult Learning Center