Ruby Douhan
Riverside,CA
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work History
Floor Staff Member
Regency Theater - Towngate 8
07.2019 - 07.2022
- Greeted customers, helped customers find their theaters and suggested suitable food options
- Implemented up-selling strategies such as recommending certain food items and complementary purchases to boost revenue
- Restock and organize merchandise
- Balanced and organized cash register by handling cash, counting change and storing coupons.
Avid Tutor
Val Verde Unified School District
04.2022 - 05.2022
- Helped students navigate their career and college decision processes.
- Served as academic and social resource for the high school, leading small group discussions where we explored new study, note-taking, and stress management skills.
- Conducted private and group instruction to improve academic performance, enhance occupational skills and prepare for standardized tests.
Coach
Kicks 2 Learn
08.2021 - 04.2022
- Taught elementary school children how to run specific game plays in order to build cohesive, structured team
- Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience and respect for others
Barista
Silverado Resort
Napa, California
04.2023 - 06.2024
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Making coffee drinks
Education
No Degree - Psychology
Mt San Jacinto College
San Jacinto, CABachelor of Science - Psychology
Pacific Union College
Angwin, CA 06.2022 - 06.2024
High School Diploma -
Orange Vista High School
Perris, CA05.2019
Skills
- Communications Strategies
- Cash Handling
- Register Management
- Customer Service
- Guest Experiences
- Ability to Lift 40 Pounds
Timeline
Barista
Silverado Resort
04.2023 - 06.2024
Bachelor of Science - Psychology
Pacific Union College
06.2022 - 06.2024
Avid Tutor
Val Verde Unified School District
04.2022 - 05.2022
Coach
Kicks 2 Learn
08.2021 - 04.2022
Floor Staff Member
Regency Theater - Towngate 8
07.2019 - 07.2022
No Degree - Psychology
Mt San Jacinto College
High School Diploma -
Orange Vista High School
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