Ruby Duran
Pueblo West,CO
Summary
A dedicated professional with a focus on driving operational efficiency and reducing costs. Possesses strong leadership skills and a problem-solving mindset. Independent decision-making abilities and sound judgment enable positive contributions to the company's success. Focused on streamlining operations and promoting organizational efficiency for optimal results. Collaborative leader who actively partners with coworkers to foster an engaged and empowering work culture. Proven track record of building and maintaining relationships with diverse stakeholders in dynamic, fast-paced settings.
Overview
17
17
years of professional experience
Work History
Lieutenant
Colorado Department Of Corrections
03.2022 - Current
- Conduct inspections of staff to ensuring they are prepared for duty and in dress code compliance in accordance with policy
- Trained and guided team members to maintain high productivity and performance metrics.
- Conduct unannounced supervisor rounds to deter any violations of policy and compliance with Posted Operational Rules
- Ensure PREA assessments and reviews are conducted within designated time frames
- Ensured compliance with all regulatory requirements in daily operations, maintaining high standards of performance.
- Collaborated with other departments for seamless execution of initiatives, promoting synergy across the organization.
- Evaluated staff performance regularly, providing constructive feedback and opportunities for growth.
- Developed strategic plans to achieve departmental goals, aligning resources and personnel effectively.
- Established clear expectations for staff members through effective communication and goal setting techniques.
- Increased team cohesion with regular communication, fostering a positive work environment.
- Foster an atmosphere of positive productive and professional communication and inmate interactions
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Counsel inmates with housing staff to correct negative behavior and document accordingly
- Maintain working knowledge of emergency plans and respond to all crisis situations in the facility
- Employ Crisis Intervention techniques to resolve issues when possible
- Keep an open line of communication with my supervisor, informing them of any problems that are developing or ongoing
- Coordinate offender movement to other units with appropriate team after reviewing PREA status, custody issues, STG Status, medical restrictions, racial balance and ADA accommodations
- Complete Compensatory time sheets in DCIS, meeting the monthly deadline
- Provide guidance, supervision, and counseling to subordinate staff handling formal and informal complaints and problems accordingly
- Review all AR’s, IA’s, Post Orders, and POR’s making recommendations for additions or modifications
- Assist with Shift Commanding duties when necessary
- Update records for RTP Tracking Database and address pending reviews
- Attend weekly Multidisciplinary Staffing’s for all offenders
Sergeant
Colorado Department Of Corrections
09.2017 - 03.2022
- Providing leadership and mentoring to staff, ensuring training and performance deficiencies are reported to the area supervisor
- Provided performance evaluation input in the form of quarterly written performance reviews of assigned CO I employees
- Ensured CO I employees were performing in accordance with established policies, procedures, and acceptable practices while completing assignments such as security rounds, shakedowns, counts and other functions as listed in the post orders
- Worked with other Sergeants to create a culture that fostered a high standard of ethics, respect, integrity, and teamwork while supporting the mission of the CDOC
- Trained employees in proper report writing ensuring they understood the importance of those reports being timely, clear, concise, complete and accurate
- Recommended specific assignments for CO I employees
- Managed offenders’ behavior and encouraged personal accountability through effective professional communication
- Trained and guided staff on applying the proper use of controlled items
Team Commander
Pueblo Complex Combined Emergency Response Team
10.2015 - 05.2018
- Prepared an annual training calendar that was submitted to the Administrative Heads for review and approval prior to March 1st of every year
- Met with other Special Team Leaders quarterly for tactical planning, standardization for training and operational procedures
- Responsible for the storage and maintenance of equipment assigned to the team
- Maintained Non-lethal room accountability and perpetual inventory for LVCF/YOS
- Maintained professional working relationships with the Pueblo Campus Supervisors to ensure members were scheduled for monthly trainings
- Tested and Ensured Pueblo Complex call out procedures were efficient
- Completed Incident Action Plans and After-Action Reports
- Ensured cooperative assistance with all facilities within the department as well as assisting outside Law Enforcement Agencies in mutual aid situations such as wildfires etc
- Planned monthly trainings for all members of the team to align with the Department ERT Training Matrix
- Provided leadership and supervision of 28 team members under mission conditions
- Input training matrix's that were designated for special teams by the office of emergency management
- This included scheduling and training coordination in a variety of disciplines such as large-scale simulated escapes, weapons qualifications, breaching high security areas and evacuations
- Maintained current and accurate organizational, team records and activation rosters
- Monitored the physical condition and performance test of all team members
Officer
Colorado Department Of Corrections
12.2013 - 09.2017
- Worked at the main campus of the Youthful Offender System and also as a Certified Drill Instructor in the Intake Diagnostic and Orientation (IDO) Unit with credentials obtained through the Florida Drill Instructor Training Center
- Effectively managed offenders through a program of organized, structured activities with the goal of helping instill discipline, responsibility, consideration of others, self-confidence, and knowledge
- Provided practical and classroom instruction to YOS offenders assigned to IDO in Orientation Procedures and expectations, physical training, Drill & Ceremony, health and hygiene, leadership, precise attention to detail, personal discipline, Motivational Training, CAPE sessions, thinking errors, problems areas, 7 Levels of Confrontation and 7 Conditions of Feedback
- Monitored adult male offenders housed in the Southern Transportation Unit in IDO
- Completed all intake procedures in an area of high turnover
- Managed female offenders from La Vista Correctional Facility in a regimented controlled Classification Unit
- Utilized precise attention to detail while guiding offenders through OTP activities
- Completed the Public Speaking and Presenters Courses and became a Credentialed Instructor for the CDOC aiding my presentation skills as a Drill Instructor
- Communicated with the unit Sergeants, area Supervisor and Shift Commander of all issues and incidents that may have affected facility operations
Electronics Team Lead
Wal-Mart Super Center
05.2011 - 04.2013
- Provided leadership and supervision of 15 associates
- Created weekly schedules for electronics department
- Managed all inventory levels and ordering of product while tracking sales and theft levels
- Reviewed previous year’s sales and set daily sales goals to reflect increase over previous year
- Managed and scheduled all home deliveries utilizing a third-party service
- Provided exceptional customer service to all customers within the electronics department
- Attended weekly planning meetings to review upcoming events or department resets
- Mentored staff in order to provide our customers with a positive shopping experience
- Developed and presented quarterly performance evolutions for all employees, documenting progress in job performance and granted merit raises as appropriate
- Coached, trained, and mentored all electronics associates in Home Theater, Computer, Gaming Systems, and Mobile Phone products
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Assistant Manager
Pet Smart
11.2009 - 05.2011
- Provided leadership and direct supervision of 12 associates
- Supervised all store operations during normal business hours
- Created bi-weekly schedules for the Pet Care Department
- Supervised daily store opening and closing operations to include preparing bank deposits, inventory control, loss prevention and safety and security of the store, employees, and customers
- Developed and presented quarterly performance evolutions for all employees, documenting progress in job performance and granted merit raises as appropriate
- Input weekly timesheets, cross referencing employee schedules for payroll purposes
- Collaborated with other area manages and district managers regarding business operations and training opportunities
- Ensured all daily sales analysis reports, department sales, weekly quotas were tracked utilizing various computer programs and reported as necessary
- Provided exceptional customer service and de-escalation to unsatisfied or irate customers regarding issues they encountered within our store
- Conducted interviews and filled vacancies for Pet Care Department positions
- Utilized innovation, creativity and self-motivation to create displays for all reptiles, rodents, birds and fish to boost sales within my department while encouraging and training associates to build and foster the same techniques
- Managed inventory levels and created purchase requisitions for purchases in animal, reptile, bird and marine vacancies
- Ensured the proper care of all animals, rodents, reptiles, and birds by associates and scheduled proper veterinary care as necessary
Assistant Manager
Best Buy
07.2007 - 11.2009
- Provided leadership and direct supervision of 19 associates who specialized in computer diagnostic, trouble shooting and repair of customer electronics, appliances, cell phones, vehicle installation and TV/ home theater systems
- Provided indirect supervision of up to 65 associates during normal store operating hours
- Created bi-weekly schedules for the Services Department
- Supervised daily store opening and closing operations to include preparing bank deposits, inventory control, loss prevention and safety and security of the store, employees, and customers
- Developed and presented quarterly performance evolutions for all employees, documenting progress in job performance and granted merit raises as appropriate
- Input weekly timesheets, cross referencing employee schedules for payroll purposes
- Scheduled all in-home installations of Home Theater and Computer products
- Coached, trained, and mentored all service associates in their specialized areas
- Ensured all associates received out of state training with subject matter experts to gain proper certifications within their respective areas
- Conducted interviews and filled vacancies for Service Department positions
- Collaborated with other area manages and district managers regarding business operations and training opportunities
- Ensured all daily sales analysis reports, department sales, weekly quotas were tracked utilizing various computer programs and reported as necessary
- Provided exceptional customer service and de-escalation to unsatisfied or irate customers regarding the services they received through Geek Squad
- Received thorough training in the utilization, diagnostic, and repair of all computer, home theater, and car installation systems
- Effectively managed conflicts between store personal and fostered a positive work environment and team moral
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
No Degree - Basics
Pueblo Community College
Pueblo, COHigh School Diploma -
Centennial High School
Pueblo CO06.2003
Skills
- Incident Command
- Operational Efficiency
- Security management
- Asset Management
- Organizational Development
- Scheduling and Coordination
- Teamwork and Collaboration
- Customer Service
- Attention to Detail
- Multitasking
- Organizational Skills
- Adaptability and Flexibility
Timeline
Lieutenant
Colorado Department Of Corrections
03.2022 - Current
Sergeant
Colorado Department Of Corrections
09.2017 - 03.2022
Team Commander
Pueblo Complex Combined Emergency Response Team
10.2015 - 05.2018
Officer
Colorado Department Of Corrections
12.2013 - 09.2017
Electronics Team Lead
Wal-Mart Super Center
05.2011 - 04.2013
Assistant Manager
Pet Smart
11.2009 - 05.2011
Assistant Manager
Best Buy
07.2007 - 11.2009
No Degree - Basics
Pueblo Community College
High School Diploma -
Centennial High School
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