Ruby Edwards
Customer Service Support Specialist
SUMTER,SC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
13
13
years of professional experience
Work History
Personal Shopper
Walmart
Sumter, SC
2021.01 - 2023.07
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Tracked substitutions and informed customers of changes.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Customer Service Specialist
J&S Construction
02.2010 - 12.2020
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Resolved concerns with products or services to help with retention and drive sales.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
LPN Diploma - Nursing
Central Carolina Technical College
Sumter, SC08.2000
Skills
- Correcting Discrepancies
- Clerical Support
- Eligibility Rules
- Professional Development
- Benefits Explanations
- Customer Service and Assistance
- Account Management
- Order Fulfillment
- Inventory Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Life is ten percent of what happens to me and ninety percent of how I react to it."Charles Swindoll.
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Timeline
Personal Shopper
Walmart
2021.01 - 2023.07
Customer Service Specialist
J&S Construction
02.2010 - 12.2020
LPN Diploma - Nursing
Central Carolina Technical College
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