Ruby Franco
Albuquerque,nm
Summary
Dynamic and dedicated professional with a strong work ethic and proven customer service skills, honed at Chick-fil-A. Successfully managed high-pressure situations while enhancing customer satisfaction. A team player with effective problem-solving abilities, consistently improving operational efficiency and branch performance in previous roles.
Developed strong communication and interpersonal skills in fast-paced customer service environment. Demonstrated ability to manage multiple tasks and provide exceptional service to guests. Seeking to transition into new field where these skills can be effectively utilized and expanded.
Professional with experience in front-line customer service, adept at creating welcoming environments and ensuring smooth operations. Skilled in multitasking, handling inquiries, and resolving issues efficiently. Strong team player focused on collaboration and achieving results, adaptable to changing needs and priorities. Known for reliability, excellent communication skills, and positive attitude.
Overview
2
2
years of professional experience
Work History
Front of House Employee
Chickfila
12.2024 - Current
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Supported back of house staff by relaying guest feedback and coordinating special requests or dietary restrictions.
Flex Service Representative
Hertz Car Rental
04.2024 - 10.2024
- Managed inventory control, ensuring optimal availability of vehicles for timely customer fulfillment.
- Handled customer complaints professionally, implementing effective resolutions that resulted in retained business.
- Assisted in boosting overall branch performance with consistent attention to detail in contract processing.
- Participated in ongoing training sessions to enhance knowledge of company policies, procedures, and systems.
- Enhanced customer satisfaction by efficiently managing vehicle rental transactions and addressing concerns.
- Streamlined the check-in process for improved customer experience and faster service.
- Contributed to revenue growth by up-selling additional services and products based on customers'' needs.
- Safeguarded sensitive customer data by adhering strictly to confidentiality guidelines when handling personal information.
- Provided exceptional service by assisting customers with vehicle selection, features, and operation during pickup.
- Ensured a clean and well-maintained fleet through regular inspections and coordinating necessary maintenance tasks.
- Developed rapport with repeat clients, fostering strong relationships that led to continued business.
- Handled maintenance and repair requests to keep properties in good condition and maintain renter satisfaction.
- Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
Retail Sales Associate
Genx Clothing
07.2023 - 03.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
- Trained new employees in sales techniques and store procedures, improving team effectiveness.
Education
High School Diploma -
Ace Leadership High School
Albuquerque, NM05-2022
Skills
- Strong work ethic
- Customer service
- Team player attitude
- Problem-solving
- Team collaboration
- Cash handling proficiency
- Attention to detail
- Basic math
- Foreign language skills
- Up-selling strategies
- Punctuality and reliability
- Order taking
- Money handling
- Payment processing
- Adaptability and flexibility
- Cash handling
- Guest service
Languages
Spanish
Limited Working
Timeline
Front of House Employee
Chickfila
12.2024 - Current
Flex Service Representative
Hertz Car Rental
04.2024 - 10.2024
Retail Sales Associate
Genx Clothing
07.2023 - 03.2024
High School Diploma -
Ace Leadership High School
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