Ruby Gamino
Waxahachie,TX
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Skilled account management professional with proven track record in fostering client relationships, driving revenue growth, and managing complex accounts. Known for strong focus on team collaboration, adaptability, and delivering results. Expertise includes strategic planning, client communication, and problem-solving. Highly reliable and flexible in meeting changing business needs.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Account Manager
State Farm
06.2024 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Improved overall team productivity by implementing best practices in organization and time management.
- Built relationships with customers and community to promote long term business growth.
- Developed, maintained and utilized diverse client base.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
Retention Sales Representative
Association Health Care Management
11.2020 - 05.2024
- Managed quality communication, customer support and product representation for each client
- Demonstrate tact, highest integrity, maturity, professionalism, and respect for others, both internally and externally
- Strong team player and assist other department staff when necessary
- Willingness to learn and take on projects
- Ability to work proficiently and maintain composure in fast paced environment
- Ability to prioritize and execute against multiple priorities and meet deadlines
- Ability to handle multiple changing priorities simultaneously in sometimes challenging situations and keeping management involved as needed
- Outstanding organizational and follow-up skills - Discretion with sensitive information
- Excellent written and verbal communication skills
- Demonstrates critical thinking, problem-solving skills and strong attention to detail
- Operates with a strong sense of urgency, Acts with Integrity and Respects & Values differences
Bilingual Licensed Health Insurance Agent
Teletech Holdings Inc
09.2015 - 05.2024
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Educated prospective clients on the benefits of various health insurance options, effectively matching them with suitable plans that met their unique needs.
- Assisted clients in understanding complex insurance policies, ensuring they made informed decisions when selecting coverage options.
- Maintained up-to-date knowledge of industry trends and regulatory changes, providing accurate advice to clients and staying ahead of competitors.
- Handled escalated customer concerns promptly and professionally, resolving issues to the client''s satisfaction.
- Finalized sales and collected necessary deposits.
- Developed and implemented promotional strategies to increase customer base.
Education
High School Diploma -
Ennis High School
01.2011
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Client relationship management
- Customer satisfaction
- Relationship building
- Strategic planning
- Goal oriented
- Relationship building and management
- Sales development
- Account oversight
- Networking skills
- Issue resolution
- Account development
- Customer relationship management (CRM)
- Sales reporting
- Account servicing skills
- Sales expertise
- Administrative oversight
- Goal setting
- Systems and software expertise
Certification
- Property and casualty license
- Life and health license
- Salesforce Certified Administrator
Languages
Spanish
Full Professional
Timeline
Account Manager
State Farm
06.2024 - Current
Retention Sales Representative
Association Health Care Management
11.2020 - 05.2024
Bilingual Licensed Health Insurance Agent
Teletech Holdings Inc
09.2015 - 05.2024
High School Diploma -
Ennis High School
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