Summary
Overview
Work History
Education
Skills
Timeline
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Ruby Garcia

Surprise,AZ

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Fast learner and Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

Walmart
02.2018 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.

Cashier Team Lead

Mcdonalds
01.2015 - 12.2018
  • Communicated with customers and team members to solve problems.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed both cash and card purchases and returns.
  • Received and processed customer payments.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.

Cashier

Ranch Market
06.2011 - 12.2014
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

Penn Foster High School
Surprise, AZ

Skills

  • Fast learner
  • Telephone Etiquette
  • Customer Needs Assessment
  • Conflict Resolution
  • Positive Attitude
  • Active Listening
  • Effective Communication
  • Problem Solving
  • Attention to Detail
  • Fluent in English and Spanish

Timeline

Customer Service Representative

Walmart
02.2018 - Current

Cashier Team Lead

Mcdonalds
01.2015 - 12.2018

Cashier

Ranch Market
06.2011 - 12.2014

Penn Foster High School

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Ruby Garcia