Ruby Garza
Brownsville
Summary
Enthusiastic manager working for10 years in Domino's. Exceptional customer service, organizational and communication skills with an optimistic attitude.
Customer service professional with strong emphasis on team collaboration and achieving results. Skillful in conflict resolution, effective communication, and managing customer relationships. Reliable and adaptable, maintaining high standards while addressing changing needs.
Experienced with effective communication and active listening in customer interactions. Utilizes problem-solving techniques to address and resolve client concerns efficiently. Track record of maintaining high levels of customer satisfaction through empathy and patience.
Overview
14
14
years of professional experience
Work History
Customer Service Agent
Task Us
07.2023 - Current
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Responded proactively and positively to rapid change.
- Managed high call volume with professionalism and empathy, ensuring timely resolution of customer concerns.
- Handled sensitive patient information with confidentiality, adhering to HIPAA regulations at all times.
- Resolved escalated customer complaints efficiently while maintaining composure under pressure situations.
- Met customer call guidelines for service levels, handle time and productivity.
Assistant Manager
Domino's Pizza
07.2010 - 03.2022
- Communicated in a professional manner
- Received and processed cash and credit payments
- Hired and trained new employees, including selecting seasonal workers to hire on permanently
- Also conducted performance reviews and handled employees with poor performance or attendance
- Handled incoming calls from customers who had product complaints
- Educated customers about product options to exceed their experience
- Deployed humor, patience and empathy to resolve customer issues
- Greeted and directed customers
- Resolved conflict between customers, between employees, and between customers and employees
- Served multiple customers at once in a stressful environment
- Worked all types of shifts and worked on holidays
- Logged incoming and outgoing inventory to ensure proper flow and timely orders
Education
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Lopez Early College High School
Brownsville, TX06.2004
Skills
- Calm under pressure
- Empathy and patience
- Positive attitude
- Cash management
- Fast learner
- Strong work ethic
- Dealing with angry customers
- Multitasker
- Team player
- Customer service
- Call center experience
- Active listening
- Phone etiquette
- Client confidentiality
- Time management abilities
- Computer skills
- Understanding customer needs
- Calm and professional under pressure
- Multitasking Abilities
- HIPAA compliance
Languages
Spanish
Professional Working
Timeline
Customer Service Agent
Task Us
07.2023 - Current
Assistant Manager
Domino's Pizza
07.2010 - 03.2022
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Lopez Early College High School
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