Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ruby Giansante

Tampa,FL

Summary

Dynamic hospitality professional with proven expertise in dining area maintenance and exceptional communication, honed at establishments like Bowdens College Town. Skilled in guest complaint resolution and upselling, I consistently enhance customer satisfaction and revenue. My background includes training peers, streamlining seating coordination, and fostering long-term customer relationships, contributing to a notable increase in repeat business. Energetic professional in hospitality management, known for high productivity and efficiency in task completion. Possess specialized skills in customer service, conflict resolution, and time management. Excel at communication, teamwork, and adaptability, ensuring smooth operations and positive guest experiences in fast-paced environments.

Overview

4
4
years of professional experience

Work History

Hostess

Bowdens College Town
Tallahassee, USA
10.2024 - Current
  • Monitored dining room activity to ensure compliance with health regulations.
  • Managed the waiting list, ensuring that all parties were seated in a timely manner.
  • bowdenscollegetown.com
  • Collected reservation information and communicated updates to guests via mobile device or in-person.
  • Communicated with servers about new tables, changes in food availability and customer comments.
  • Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Checked dining and serving areas to verify proper cleanliness and readiness for guests.
  • Resolved any customer complaints or issues quickly and professionally.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Informed patrons of establishment specials and promotions.
  • Verified reservations and wait times with customers.
  • Developed long-term relationships with customers to increase opportunities for repeat business.

VIP Bottle Server

Potbelly’s
Tallahassee, FL
01.2024 - Current
  • Responded to ad hoc cleaning duties at end of shift.
  • Responded to customer inquiries promptly and courteously while providing excellent customer service.
  • Maintained a safe environment by following proper safety procedures during bottle handling.
  • Calculated charges, issued table checks, and collected payments from customers.
  • Assisted management in resolving customer complaints in an efficient manner.
  • Provided exceptional service to high volume of daily customers.
  • Communicated with patrons to offer friendly service and determine needs.
  • Participated in team meetings and training sessions to improve service and sales skills.
  • Adhered to established standards for pouring liquor, wine, beer into glasses or containers.
  • Assisted with opening champagne bottles for guests.
  • Implemented upselling techniques to maximize revenue.
  • Stocked service areas with supplies during slow periods.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Set up tables in between patrons to reduce wait times.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Trained new employees to perform duties.

Dance Instructor

Ms.Lisas Dance Company
Tampa, FL
11.2022 - 03.2025
  • mslisasdancestudio.com http://www.mslisasdancestudio.com

  • Conducted group and private lessons, adapting teaching methods to meet individual student needs and learning styles.
  • Communicated regularly with parents regarding student progress and any issues that arise during class time.
  • Interacted effectively by email, phone and in person with students, parents and staff members.
  • Educated students using customized teaching methods and hands-on curriculum.
  • Regularly reviewed music selections for upcoming classes or performances.
  • Maintained effective working relationships with staff members, students and parents.
  • Adapted teaching style for students of different ages and experience, ranging from beginner to advanced skill levels.
  • Collaborated in team-based environment to uphold instruction quality and continuity of service to clients.

Line Assembler

Poke Fish
Tampa, FL
03.2023 - 08.2023
  • Company Overview: This was a build your own bowl restaurant that dealt with fresh fish and other organic products
  • www.eatpokefish.com

  • Replenished supplies such as napkins, utensils, sauces. throughout shift as needed.
  • Informed customers of daily specials and signature menu items.
  • Prepared products for quality tests and packaging by closely following directions.
  • Conducted daily inspections of equipment, tools, ingredients, and storage areas, ensuring cleanliness and safety standards were met.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Ensured that all product was stored properly at appropriate temperatures prior to serving.
  • Ensured all food products were prepared according to health code regulations and safety guidelines.

Juicerista

Clean Juice
Tampa, FL
05.2021 - 11.2022
  • Inspected delivery shipments for quality assurance purposes.
  • Stocked produce bins with fresh fruits and vegetables as needed.
  • Completed tasks assigned by supervisor promptly and efficiently.
  • Adhered to company policies regarding food safety practices.
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.
  • Assembled and served meals according to specific guest requirements.
  • Performed daily maintenance on juicers, blenders and other equipment used in the preparation of juice products.
  • Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Tailored orders to address customer allergies and gluten concerns.
  • Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
  • Processed payments on cash register and counted back bills and change to patrons.
  • Greeted customers, took orders and answered questions about menu items.
  • Served food and beverages at take-out counters to provide fast service to waiting guests.
  • Cleaned work areas thoroughly at the end of each shift.
  • Measured ingredients accurately for each beverage order.
  • Maintained safe food handling practices to prevent germ spread.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.

Education

High School Diploma -

Plant High School, H.B Plant High School
Tampa, Fl, Florida
05-2023

Associate of Arts - Communications

Tallahassee Community College
Tallahassee, FL

Skills

  • Dining area maintenance
  • Guest complaint resolution
  • Seating coordination
  • Dining room management
  • Dining room oversight
  • Dining customer service
  • Beverage preparation
  • Effective multitasking
  • Hospitality service expertise
  • Upselling
  • Effective customer upselling
  • Greeting guests
  • Hospitality and accommodation
  • Payment processing
  • Item promotion
  • Interactive communication skills
  • Exceptional communication

Timeline

Hostess

Bowdens College Town
10.2024 - Current

VIP Bottle Server

Potbelly’s
01.2024 - Current

Line Assembler

Poke Fish
03.2023 - 08.2023

Dance Instructor

Ms.Lisas Dance Company
11.2022 - 03.2025

Juicerista

Clean Juice
05.2021 - 11.2022

High School Diploma -

Plant High School, H.B Plant High School

Associate of Arts - Communications

Tallahassee Community College

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Ruby Giansante