Summary
Overview
Work History
Education
Skills
References
Timeline
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Ruby Gonzalez

Summary

Dynamic Customer Service Supervisor at CRS with a proven track record in freight and logistics management. Expert in international trade documentation and team leadership, fostering a culture of excellence. Successfully trained staff to enhance performance and compliance, ensuring seamless operations and customer satisfaction. Passionate about driving results and cultivating strong teams.

Overview

6
6
years of professional experience

Work History

Customer Service Supervisor

CRS
09.2021 - Current
  • Managed team of 6 representatives to coordinate national and international shipments via various transport modes.
  • Maintained accurate documentation for all shipments, ensuring customer peace of mind.
  • Conducted interviews, hired, and trained staff to achieve company objectives.
  • Provided daily leadership to cultivate an environment aligned with company values.

Lead Machine Operator

ARISTA BAKERY
01.2019 - 08.2021
  • Operated a production line with a team to produce varied baked goods for multiple clients.
  • Maintained optimal machine performance through regular adjustments and maintenance protocols.
  • Trained new employees on safe machinery operation and related tasks for increased safety compliance.

Education

Highschool Diploma -

Penn Foster
01.2017

Skills

  • Freight and logistics management
  • International trade documentation
  • CRM systems proficiency
  • Team leadership and training
  • Performance monitoring
  • Communication skills
  • Time management

References

References available upon request.

Timeline

Customer Service Supervisor

CRS
09.2021 - Current

Lead Machine Operator

ARISTA BAKERY
01.2019 - 08.2021

Highschool Diploma -

Penn Foster

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Ruby Gonzalez