Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Certification
References
Timeline
Generic

RUBY GUTIERREZ

Eagle Pass

Summary

Adaptable professional with a quick-learning ability and a talent for adjusting to new environments, excelling in data entry and customer service. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning, and successfully navigating change. Demonstrated ability to enhance office operations and client satisfaction through meticulous attention to detail and exceptional problem-solving skills. Proven track record in driving efficiency and fostering positive client relationships, contributing significantly to workplace productivity.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Secretary/Scale Operator

MAVERICK RECYCLING
Eagle Pass
06.2018 - Current
  • Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
  • Performed data entry into computer systems; ensured accuracy of all entered information.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Coordinated communications, taking calls, responding to emails and interfacing with clients.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Organized files, scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Drove customer feedback to deliver information to management for corrective action.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Provided administrative support to the Office Manager and other staff members.
  • Operated office equipment such as photocopiers, scanners, and scale machines.
  • Processed weight tickets for payment for the clients.
  • Worked effectively in team environments to make the workplace more productive.

Phlebotomist/Donor Processor

Talecris Plasma Resources
Eagle Pass
08.2008 - 10.2011
  • Screened prospective donors by conducting interviews, obtaining medical histories, and measuring vital signs.
  • Utilized aseptic techniques to prevent infection and cross-contamination during blood/plasma collection.
  • Educated patients on proper blood/plasma draw techniques.
  • Checked hemoglobin levels of individuals prior to blood/plasma donation.
  • Followed all safety protocols when handling hazardous materials.
  • Processed samples accurately and efficiently.
  • Maintained fully-stocked phlebotomy cart, carrier and station.
  • Ensured the cleanliness and sterilization of phlebotomy equipment and work area.
  • Identified best veins for intravenous lines and blood/plasma draws, avoiding unnecessary pokes.
  • Performed venipuncture and other blood collection procedures according to established standards.
  • Responded quickly and effectively to emergency situations.
  • Adhered to HIPAA guidelines regarding patient privacy.
  • Maintained patient comfort and safety throughout the phlebotomy process.

Medical Assistant

Dr. Frank H Gonzales III
Eagle Pass
08.2006 - 03.2008
  • Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Communicated with pharmacies for prescription refills on behalf of supervising physician.
  • Provided assistance to medical staff in performing minor surgical procedures.
  • Collected samples from patients for laboratory testing purposes.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Administered injections, medications and treatments as directed by the physician.
  • Managed inventory and supplies to ensure materials were available when needed.

Education

Certificate - Medical Assistant

Med-Assist School of Hawaii
Honolulu, HI
11-2003

Skills

  • Data entry
  • Office equipment operation
  • Customer service
  • File organization
  • Scheduling appointments
  • Visitor reception
  • Call handling
  • Problem solving
  • Time management
  • Attention to detail
  • Adaptable learning
  • Confidentiality
  • Multi-line phone systems
  • Verbal and written communication

Affiliations

  • Outdoor activities such as fishing, camping, trail walking or hiking
  • Exploring nature randomly gathering fire wood, pretty flowers or plants and even unique rocks

Languages

English
Professional
Spanish
Professional

Certification

  • High School Diploma
  • Medical Assistant Certificate

References

References available upon request.

Timeline

Secretary/Scale Operator

MAVERICK RECYCLING
06.2018 - Current

Phlebotomist/Donor Processor

Talecris Plasma Resources
08.2008 - 10.2011

Medical Assistant

Dr. Frank H Gonzales III
08.2006 - 03.2008

Certificate - Medical Assistant

Med-Assist School of Hawaii

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RUBY GUTIERREZ