Ruby Gutierrez
Salinas,CA
Summary
Seeking Health Care Administrator role with17 years of experience in healthcare settings, including extensive administration and patient care coordination at Natividad Hospital. Proven expertise in managing accounting, billing, and surgical statistics, with a strong focus on data accuracy and patient confidentiality. Bilingual in English and Spanish, skilled in Microsoft Programs, EMR systems, and critical thinking.
Overview
17
17
years of professional experience
Work History
Principal Office Assistant
Natividad Hospital
12.2017 - 09.2023
- Managed comprehensive accounting, billing, and reporting tasks, ensuring accurate financial and operational records for the infusion clinic
- Compiled and analyzed data to support clinic operations and improve administrative efficiency
- Assisted nurses with patient care needs by serving as an acting CNA, enhancing overall clinic workflow and patient service
Patient Service Representative
Natividad Hospital
12.2017 - 09.2023
- Processed patient admissions for the Outpatient Surgery Department, ensuring efficient and accurate handling of documentation and patient records
- Collected and managed critical data from patients, physicians, and insurance companies, contributing to streamlined processes
- Maintained patient confidentiality and adhered to HIPAA regulations, fostering a secure and trustworthy environment
Principal Office Assistant
Natividad Hospital
12.2017 - 09.2023
- Conducted research and prepared reports on qualifying patients for the ACS National Surgical Quality Improvement Program, following training and certification by the American College of Surgeons
- Assisted the supervising nurse in monitoring patients' health status throughout the surgical process, ensuring comprehensive care and support
- Supported patients by addressing concerns and providing information and resources for a healthy recovery, enhancing their overall surgery experience and outcomes
Medical Unit Clerk
Natividad Hospital
12.2017 - 09.2023
- Performed basic accounting duties, including compiling monthly surgical statistics for preoperative services
- Served as Payroll Liaison, utilizing the Kronos workforce program to resolve discrepancies, adjust cost codes, and analyze time cards for approximately100 employees
- Conducted daily audits on surgical cases, ensuring accuracy of charges and documentation, and identifying potential errors for correction
- Maintained a tracking system for communication with nurses, surgeons, and business office staff to meet submission deadlines and ensure compliance with policy and procedure guidelines
Center Admin. Coordinator
Planned Parenthood
06.2011 - 12.2017
- Coordinated administrative operations at Planned Parenthood, ensuring efficient scheduling, patient flow, and resource allocation to support high-quality healthcare delivery
Scheduling/Referral Coordinator
Access Family Health
01.2009 - 01.2011
- Coordinated and managed patient scheduling and referral processes, ensuring efficient communication between healthcare providers and patients to facilitate timely and accurate medical appointments and referrals
Office Manager
Dr. Lee’s Office of Gastroenterology and Internal Med
01.2007 - 01.2009
- Managed daily operations of a busy medical office, overseeing administrative staff, coordinating patient scheduling, and ensuring compliance with healthcare regulations and office policies
Education
BLS Certification -
American Heart Association
03.2024
Prerequisites for the RN Program - undefined
Hartnell College
01.2021
Certified Quality Improvement Reporter - undefined
American College of Surgeons
01.2020
Medical Assisting Certification - undefined
Planned Parenthood
01.2010
CPT1 - Certified Phlebotomy Technician -
Boston Reed College
03.2008
Medical Terminology - undefined
Hartnell College
01.2008
G.E.D. - undefined
Salinas Adult School
01.2008
Skills
- Bilingual in English and Spanish
- Microsoft Programs- Word, Excel, Outlook, SmartSheet, PowerPoint, Publisher, OneNote
- NextGen, EMR, ORM, Meditech, EPIC
- Vital Signs, BLS
- Critical Thinker, Excellent Communicative Skills, Detailed Organization, Time Management, Productive and Efficient
- Ability to Remain Composed, Adaptability, Active Listener, Receptive, Sound Judgment, Patient, Resourceful, Enthusiastic, Passionate, Empathetic, Compassionate, Charismatic
Work Type
Full TimeTimeline
Principal Office Assistant
Natividad Hospital
12.2017 - 09.2023
Patient Service Representative
Natividad Hospital
12.2017 - 09.2023
Principal Office Assistant
Natividad Hospital
12.2017 - 09.2023
Medical Unit Clerk
Natividad Hospital
12.2017 - 09.2023
Center Admin. Coordinator
Planned Parenthood
06.2011 - 12.2017
Scheduling/Referral Coordinator
Access Family Health
01.2009 - 01.2011
Office Manager
Dr. Lee’s Office of Gastroenterology and Internal Med
01.2007 - 01.2009
Prerequisites for the RN Program - undefined
Hartnell College
Certified Quality Improvement Reporter - undefined
American College of Surgeons
Medical Assisting Certification - undefined
Planned Parenthood
Medical Terminology - undefined
Hartnell College
G.E.D. - undefined
Salinas Adult School
BLS Certification -
American Heart Association
CPT1 - Certified Phlebotomy Technician -
Boston Reed College
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