Ruby Gutierrez
Dallas,TX
Summary
Dynamic Office Manager at Savy Glass focused on enhancing organizational effectiveness and client service. Achieved notable gains in workflow efficiency and client satisfaction via strategic process improvements. Experienced in financial management and inventory oversight, fostering improved team performance and operational results.
Overview
27
27
years of professional experience
Work History
Office Manager
Savy Glass
03.2018 - Current
- Managed daily office operations, ensuring adherence to company policies and procedures.
- Coordinated schedules and meetings, optimizing team productivity and communication.
- Implemented filing systems for efficient document management and retrieval.
- Assisted in onboarding new employees, facilitating smooth transitions into the workplace.
- Monitored inventory levels, ordering supplies to maintain operational efficiency.
- Streamlined administrative processes, enhancing workflow efficiency across departments.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Caregiver
Texas Prime Healthcare
01.2013 - 05.2018
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored patient vital signs and reported changes to healthcare team promptly.
- Maintained cleanliness of patient areas, adhering to infection control protocols.
- Developed strong relationships with patients, enhancing emotional well-being.
- Coordinated with family members regarding patient care plans and progress updates.
- Advocated for patient needs within multidisciplinary teams to improve overall care quality.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
- Provided safe mobility support to help patients move around personal and public spaces.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
Pawn Broker
Weldons Pawnshop
01.1999 - 01.2013
- Evaluated customer items for value and authenticity, ensuring fair transactions.
- Managed inventory control processes, maintaining accurate stock levels and organization.
- Assisted customers with loan applications, providing clear information on terms and conditions.
- Processed pawn transactions efficiently, adhering to legal compliance and company policies.
- Developed relationships with repeat customers, enhancing customer loyalty and satisfaction.
- Resolved customer disputes professionally, fostering trust and maintaining business reputation.
- Maintained a clean, organized, and secure store environment to ensure smooth operations and prevent theft.
- Collaborated with law enforcement agencies to report stolen property or suspicious activities detected during daily operations.
- Prepared all paperwork, checked identifying information and documented transactions.
Education
Basic
Red Oak High School
Red Oak, TX05.1997
Skills
- Client support and administration
- Organizational skills
- Oversight and management
Timeline
Office Manager
Savy Glass
03.2018 - Current
Caregiver
Texas Prime Healthcare
01.2013 - 05.2018
Pawn Broker
Weldons Pawnshop
01.1999 - 01.2013
Basic
Red Oak High School
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