Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ruby Hallock

Brea,CA

Summary

Reliable and hardworking team player focused on going above and beyond to support team members and serve customers. Thriving interpersonal and multitasking skills honed in a fast faced customer-focused environment. Orchestrates optimal resource utilization to handle expected operational needs. Seeks out opportunities to go beyond basics and achieve challenging tasks.

Overview

7
7
years of professional experience

Work History

Escalations Expert

Sunrun
02.2023 - Current
  • Investigated and resolved customer inquiries and complaints quickly.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded proactively and positively to rapid change.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Trained new personnel regarding company operations, policies and services.
  • Sought ways to improve processes and services provided.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Successfully negotiated settlements with claimants.
  • Assessed complex claims and accurately determined value of damages.
  • Worked well in a team setting, providing support and guidance.

Credit & Collections Coordinator/Recovery Analyst

01.2022 - Current
  • Reviewed individual customer files to identify and select delinquent accounts for collection
  • Assessed the records of each customer and recommended the appropriate payment plans based on their earnings and payment histories
  • Identified delinquent accounts and initiated collection processes to obtain their overdue funds
  • Used persuasive communication skills to get payments from customers and bring accounts current
  • Turned over account records to attorneys to help them pursue customers who failed to respond to collection processes
  • Assisted team members and managers with tasks to maintain productivity and meet project milestones.

Assistant General Manager

SoCal Recreation
01.2018 - 01.2022
  • Mentoring and motivating team members to achieve challenging business goals
  • Taking charge of administrative duties
  • Training new employees and assisting departments as needed
  • Maintaining relationships and identifying new opportunities with existing customers
  • Resolving problems promptly to elevate customer approval
  • Teaching staff strategies for completing work and smoothly carrying out senior management directives
  • Enforcing quality assurance protocols to deliver ideal customer experiences.

Party Coordinator/League Coordinator

SoCal Recreation
01.2017 - 01.2022
  • Coordinating schedules and timelines for events
  • Evaluating existing plans, processes and events planning services to identify opportunities for improvement
  • Managing event logistics and operations
  • Organizing, coordinating and deploying large-scale events while focusing on delivering superior customer service
  • Evaluating inventory and delivery needs and optimizing strategies to meet customer demands
  • Determining needs, delivering solutions and overcoming objections through consultative selling skills
  • Using digital methods and traditional telephone approaches to generate sales leads
  • Answering multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
  • Maintaining files and records by implementing effective filing systems that boost efficiency and organization
  • Transcribing phone messages and relaying to appropriate personnel.

Education

Some college -

Saddleback College
Mission Viejo, CA

Skills

  • Performance evaluation and monitoring
  • Business leadership
  • Sales tracking and techniques
  • Customer relationship management
  • Project management
  • Training and development
  • Business operations background

Timeline

Escalations Expert

Sunrun
02.2023 - Current

Credit & Collections Coordinator/Recovery Analyst

01.2022 - Current

Assistant General Manager

SoCal Recreation
01.2018 - 01.2022

Party Coordinator/League Coordinator

SoCal Recreation
01.2017 - 01.2022

Some college -

Saddleback College

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Ruby Hallock