Ruby Helvy
Pittsburgh,PA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Administrative Assistant
PNC SSEA Group
08.2016 - Current
- Extensive Executive Support, Trade/Event Coordination, Heavy Calendar Management, Meeting Organization, Timely Reporting, Handles Company Sensitive Information, Perform general office duties such as managing a calendar, ordering supplies, records management systems, and performing basic bookkeeping work for PNC’s Technology Department
- Prepare invoices, memos, letters, financial statements, and other documents
- File and retrieve corporate documents, records and reports
- Formulate responses to correspondence containing routing inquires
- Ability to multi-task, prioritize, and mange time effectively
- Expense, purchase and Travel
- Corporate Visits
- Travel arrangements both domestic and international acting as a liaison, Budget Preparation and Monitoring
- Worked closely with the Executive team to provide support in the areas of Travel, Expense reporting, Reporting, project Coordination, Payment and Investment.
Peoples Gas Representative
08.2015 - 06.2016
- Highly responsible for confidential and clerical bookkeeping
- Maintain files with confidentiality in an easily accessible format
- Interact with managers daily, responding to their questions and guiding them to the appropriate service
- Build sustainable relationships and trust with managers through open and interactive communication.
911 Emergency Operations
Allegheny County
09.1992 - 01.2015
- Strong phone contact handling skills and active listening
- Dispatch Police, Fire, Medics, NCIC running plates
- Perform emergency medical dispatch and crisis intervention services
- Determine assign the level of priority of the call and enter the data into a computer-aided dispatch system for radio dispatch purposes
- Translate information to the appropriate codes
- Operate a multi-line telephone console system, alerting system and TDD system for the deaf and hearing-impaired
- The ability to think quickly
- The ability to work under stressful situations
- The ability to establish priorities and pass on information as needed
- Operate a multi-line telephone console system, alerting system and TDD system for the deaf and hearing-impaired
- Monitor and operate a radio console and computer equipment
- Ask questions to interpret, analyze and anticipate the caller’s situation as to resolve problems, provide information, dispatch emergency services or refer callers to other agencies
- Monitor and respond to variety of technical system and alarms.
Education
No Degree - DENTAL ASSISTANCE
WESTERN SCHOOL OF HEALTH
PITTSBURGH05.1989
Skills
- Committed Flexibility
- Proven Time Management
- Strong Critical Thinker
- Skillful Planning and Organizing
- Excellent Customer Service
- Distinguished Leadership
- Technology Innovation Engagement Council
- Proposal Project Support
- Adobe
- Peoplesoft
- Map Business Online
- Concur (expense reports)
- Jira
- Vendor Café
- Microsoft Office
- Appointment Scheduling
- Spreadsheet Management
- Clerical Support
- Bookkeeping
- Letter Preparation
Certification
Certificate for Dental Assistant
Timeline
Administrative Assistant
PNC SSEA Group
08.2016 - Current
Peoples Gas Representative
08.2015 - 06.2016
911 Emergency Operations
Allegheny County
09.1992 - 01.2015
No Degree - DENTAL ASSISTANCE
WESTERN SCHOOL OF HEALTH
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