Ruby Hernandez
Fort Lauderdale,FL
Summary
Customer Service Professional with 6 years of experience in the restaurant industry, skilled in managing reservations, greeting guests, and handling phone inquiries. Proven ability to thrive in fast-paced environments while delivering exceptional service. Bilingual in English and Spanish, enhancing communication with diverse clientele. Aiming to leverage expertise in customer relations to contribute to a dynamic team.
Overview
5
5
years of professional experience
Work History
Nail Technician
Self-employed
Fort Lauderdale, FL
05.2022 - Current
- Performed administrative duties such as scheduling appointments and taking payments from customers.
- Applied acrylics, gels, wraps or other artificial enhancements to nails according to client requests.
- Ensured that safety protocols were followed during each service provided.
- Educated clients on proper nail care techniques.
- Kept up-to-date on new trends in the industry for product offerings and design ideas.
- Built repeat client base to increase profits and stabilize cash flow.
- Updated and maintained databases with current information.
- Improved treatment results and customer satisfaction by carefully examining clients' hands and completing pre-treatments.
Head Hostess
Louie Bossi’s
Fort Lauderdale, FL
06.2021 - 05.2024
- Informed patrons of specialties and features.
- Trained new staff on proper hosting procedures and policies.
- Accepted payments from guests for dine-in and take-out foods.
- Anticipated potential problems and took appropriate action to prevent them from occurring.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Greeted customers, answered questions and recommended specials to increase profits.
- Collected reservation information and communicated updates to guests via mobile device or in-person.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Maintained inventory of supplies necessary for hosting duties such as menus, tablecloths, silverware.
- Supervised a team of hostesses, ensuring all duties were completed in a timely manner.
- Resolved conflicts between customers in an efficient and professional manner.
Restaurant Hostess
SALT7
Fort Lauderdale, FL
05.2021 - 06.2021
- Performed regular restroom checks to restock supplies and handle minor cleaning.
- Answered phones promptly to record and confirm reservations.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
Restaurant Hostess
Rocco’s Tacos & Tequila Bar
Fort Lauderdale, FL
03.2020 - 04.2021
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Distributed menus to guests, led to tables and gave initial information about service staff or specials.
- Developed long-term relationships with customers to increase opportunities for repeat business.
Restaurant Hostess
Tuscan prime
Fort Lauderdale, FL
09.2019 - 02.2020
- Answered phones promptly to record and confirm reservations.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Greeted customers and escorted them to their tables.
- Worked effectively in team environments to make the workplace more productive.
Education
Cosmetology
Boca Beauty
Boca Raton, FL05-2022
High School Diploma -
North East High School
Oakland Park, FL06-2019
Skills
- Nail artistry
- Time management
- Inventory controls
- Attentive customer service
- Service promotion
- Cleaning
- Teamwork and collaboration
- Multitasking Abilities
- Friendly, positive attitude
- Problem resolution
Timeline
Nail Technician
Self-employed
05.2022 - Current
Head Hostess
Louie Bossi’s
06.2021 - 05.2024
Restaurant Hostess
SALT7
05.2021 - 06.2021
Restaurant Hostess
Rocco’s Tacos & Tequila Bar
03.2020 - 04.2021
Restaurant Hostess
Tuscan prime
09.2019 - 02.2020
Cosmetology
Boca Beauty
High School Diploma -
North East High School