Ruby Hernandez
Mission,TX
Summary
Accomplished Administrative Coordinator at ServiceMaster by Five Star, skilled in schedule management and Excel proficiency. Enhanced customer satisfaction by resolving issues efficiently and fostering effective communication. Spearheaded task organization and team engagement, achieving superior service delivery. Recognized for detail-oriented analysis and comprehensive report creation, contributing to operational excellence and streamlined processes.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Administrative Coordinator
ServiceMaster by Five Star
02.2025 - Current
- Identified and responded to customer requests and concerns through email, online chat, and phone for both English and Spanish-speaking customers.
- Communicated with management when customer issues escalated and worked to find resolutions.
- Met all call quality standards and daily quotas for first-call resolution.
- Met customer service objectives by providing superior customer service to Spanish-speaking customers.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Provided language translation services for customer service inquiries.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Executive Administrative Assistant
Casa De Paz (Non-Profit)
06.2024 - Current
- Used software to coordinate meetings, appointments, and tasks.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Organized and updated schedules for leaders.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Handled scheduling for leaders calendar and prepared meeting agenda and materials.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Contacted customers to immediately find resolutions for escalated issues.
- Contributed to financial and operational risk reduction by evaluating effectiveness of controls and subsystems.
- Input financial data and produced reports using Excel.
- Organized budget documentation and tracked expenses to maintain tight business controls.
- Analyzed and prepared annual budgets to contain costs, minimize losses and assure compliance with internal controls.
Education
BBA -
The University of Texas Rio Grande Valley
Edinburg, TX05-2025
High School Diploma -
Thelma R. Salinas T-STEM Early College High School
Mission, TX05-2022
Skills
- Schedule management
- Guidance on operational best practices
- Excel proficiency
- Information analysis
- Effective call handling skills
- Comprehensive report creation
- Effective verbal communication
- Detail-oriented analysis
- Staff scheduling management
- Skilled in task organization
- Experience in managing projects
- Effective team engagement
Certification
- ACE - Adobe Certified Expert, Photoshop
- MCAS - Microsoft Certified Application Specialist
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Administrative Coordinator
ServiceMaster by Five Star
02.2025 - Current
Executive Administrative Assistant
Casa De Paz (Non-Profit)
06.2024 - Current
BBA -
The University of Texas Rio Grande Valley
High School Diploma -
Thelma R. Salinas T-STEM Early College High School