Ruby Hoglund
Cass Lake,MN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Server/Crew Trainer
Applebee's Neighborhood Grill & Bar
05.2022 - Current
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Bussed and reset tables to keep dining room and work areas clean.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Cook/Driver/Shift Leader
Maverick's Pizza
10.2015 - 01.2022
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared and served various food items in fast-paced environment.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Continuously updated personal knowledge about ingredient trends, nutritional demands/preferences resulting in well-informed adjustments to recipes.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
Server/Crew Trainer
Shamrock's Bar And Grill
02.2016 - 08.2021
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Education
High School Diploma -
Walker High School
Walker05.2010
Skills
- Food and Beverage Upselling
- Menu Recommendations
- Transactions and Cash Handling
- Exceptional customer service
- Process Monitoring
- High-volume dining
- Conflict and Complaint Resolution
- Service prioritization
- Courteous Phone Demeanor
- Team Leadership
- Staff Training
- Relationship Management
- Cash Handling
- Point of sale operation
- Decision-Making
- Guest Engagement
Timeline
Server/Crew Trainer
Applebee's Neighborhood Grill & Bar
05.2022 - Current
Server/Crew Trainer
Shamrock's Bar And Grill
02.2016 - 08.2021
Cook/Driver/Shift Leader
Maverick's Pizza
10.2015 - 01.2022
High School Diploma -
Walker High School
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