Ruby Hough
Oakland,CA
Summary
Hardworking and reliable worker with strong background in operating cash registers, stocking merchandise and keeping areas clean and neat. Is a knowledgeable food handler and can responsibly close and open stores, and is well trusted with Key Holding. Highly organized, proactive and punctual. Educated on house management protocols for Theater. Experienced Dog walker and pet sitter.
Overview
8
8
years of professional experience
Work History
Dog Walker
Self employed
Oakland, CA
05.2023 - Current
- Provided safe and engaging exercise for various dog breeds.
- Communicated regularly with pet owners about their dogs' behavior and needs.
- Developed positive relationships with clients through excellent customer service.
- Ensured proper handling of leashes and equipment during walks.
- Maintained accurate records of each dog's walking habits and health status.
- Monitored dogs for signs of distress or illness during outings.
- Provided companionship and comfort to animals during walks.
Front of House Team Member
Cupcakin' Bake Shop
Oakland, CA
05.2022 - 08.2025
- Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
- Took to-go phone orders from guests following outlined procedures.
- Managed online pickup orders, DoorDash order and in store orders with ease.
- Greeted customers, answered questions and recommended specials to increase profits.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Stocked server areas with supplies before, during and after shifts.
Bookseller
LIU Post Bookstore
Greenvale, NY
09.2022 - 03.2023
- Offered point-of-sale initiatives to increase sales and drive customer loyalty.
- Helped customers by answering questions and locating merchandise.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Used a register, and handled returns and deals.
Barista & Cashier
The Chocolate Dragon
Oakland, CA
01.2018 - 09.2018
- Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
- Cleaned and sanitized work areas, utensils and equipment.
- Greeted customers daily, answered questions and recommended drinks, chocolates, gifts and pastries.
- Operated cash register, collected payments and provided accurate change.
Education
High School Diploma -
Holden High School
Orinda, CA05.2021
Bachelor of Arts - Musical Theatre
Long Island University
Greenvale, NY05.2025
Skills
- Organizational skills
- Customer service experience
- Experience making recommendations to customers
- Experience preparing drinks and food
- Experience curating and selling clothes
Timeline
Dog Walker
Self employed
05.2023 - Current
Bookseller
LIU Post Bookstore
09.2022 - 03.2023
Front of House Team Member
Cupcakin' Bake Shop
05.2022 - 08.2025
Barista & Cashier
The Chocolate Dragon
01.2018 - 09.2018
High School Diploma -
Holden High School
Bachelor of Arts - Musical Theatre
Long Island University