Summary
Overview
Work History
Education
Skills
Timeline
Generic
Ruby Housworth

Ruby Housworth

Homosassa,FL

Summary

Management experience,

Receptionist

Factory experience

Overview

31
31
years of professional experience

Work History

Customer Service Officer

Stonebrook HOA
10.2021 - Current
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
  • Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
  • Communicated with clients regarding account services, statements, and balances.
  • Completed data entry to record call notes, suggestions and questions.

Owner

Housworth Trucking
01.1993 - 07.2007
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Expanded product offerings by researching market trends and identifying potential growth opportunities.
  • Conducted target market research to discover customer needs and analyze competitor trends.
  • Diversified revenue streams by exploring new markets and developing innovative products or services tailored to those markets'' needs.
  • Fostered an environment promoting continuous improvement empowering employees to identify opportunities for enhancing operational efficiency.
  • Proactively identified areas of risk within the organization implemented necessary safeguards mitigating any potential negative impact on the business.
  • Managed large budgets, collaborating with other departments to eliminate redundancies.

Education

South Gwinnett HS
Snellville, GA
05.1966

Skills

Pleasant phone voice with ability to problem solve No cold calling

Timeline

Customer Service Officer

Stonebrook HOA
10.2021 - Current

Owner

Housworth Trucking
01.1993 - 07.2007

South Gwinnett HS

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Ruby Housworth