Ruby Howard
Las Vegas,NV
Summary
Dynamic Front Office Manager at Nevada Behavioral Health with expertise in operational reporting and team leadership. Successfully enhanced patient check-in processes, resulting in improved efficiency. Proven ability to analyze data for strategic decision-making and foster a collaborative environment, driving team performance and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Front Office Manager
Nevada Behavioral Health
Las Vegas, NV
10.2023 - Current
- Managed inventory of front desk supplies, including stationary items and key cards.
- Scheduled patient appointments in accordance with office guidelines.
- Supervised front office staff, overseeing hiring and training of new employees.
- Developed policies for efficient patient check-in and check-out procedures.
- Prepared operational reports to track progress and identify improvement opportunities.
- Processed patient payments for services rendered by the practice.
- Analyzed data to monitor trends in patient visits and revenue generation.
- Provided mentorship to new employees, enhancing knowledge of company programs.
Project Manager
RDI Corporation
Las Vegas, NV
10.2020 - 10.2020
- Created and implemented processes that ensured successful project completion.
- Participated in recruitment activities, including interviewing prospective candidates.
- Developed and maintained high-performing team of call center representatives to achieve performance standards.
- Resolved escalated customer complaints promptly and professionally.
- Established partnerships with sales, marketing, and IT teams to ensure effective project implementation.
- Drafted reports summarizing customer survey results and providing actionable recommendations.
- Conducted regular meetings with staff to discuss process changes and address operational issues.
- Monitored daily operations, including call volume, service levels, and customer satisfaction metrics.
Team Leader
Firstservice Residential
Las Vegas, NV
07.2016 - 10.2020
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
- Conducted regular performance reviews to assess individual team member progress.
- Maintained a positive work environment that promoted collaboration between team members.
- Reviewed completed work to verify consistency, quality, and conformance.
- Delegated daily tasks to team members to optimize group productivity.
Education
Associate of Science - Healthcare Administration
Pima Medical Institute
Las Vegas, NV06-2023
Skills
- Inventory management
- Appointment scheduling
- Staff supervision
- Patient payment processing
- Operational reporting
- Customer relationship management
- Time management
- Effective communication
- Performance evaluation
- Problem solving
- Data analysis
- Team leadership
- Process improvement
- Critical thinking
- Volunteer management
Languages
Spanish
Professional
Timeline
Front Office Manager
Nevada Behavioral Health
10.2023 - Current
Project Manager
RDI Corporation
10.2020 - 10.2020
Team Leader
Firstservice Residential
07.2016 - 10.2020
Associate of Science - Healthcare Administration
Pima Medical Institute
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