Ruby Hunsaker
Las Vegas
Summary
Professional with demonstrated expertise in regulatory compliance, risk management, and policy enforcement. Skilled in identifying and mitigating potential risks, ensuring adherence to legal and regulatory standards. Strong focus on collaborative team efforts and achieving measurable results. Known for reliability, adaptability, and strategic problem-solving. Proficient in compliance audits, regulatory reporting, and developing effective compliance programs.
Overview
12
12
years of professional experience
Work History
Member Service Representative
Mountain America Credit Union
01.2025 - Current
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
Treasurer
Critical Care Comics
08.2024 - Current
- Reconciled monthly statements, invoices and expense accounts, keeping records accurate, and current.
- Planned and managed over $100,000.00 annual budgets, tracking expenses, and investigating discrepancies to maintain optimal controls.
- Implemented strategies to improve organizational financial performance.
- Prepared and presented financial reports to inform senior management and board of directors.
Notary Public
State of Nevada
04.2020 - Current
- Maintained accurate records of all documents notarized to support accurate recordkeeping and reporting requirements.
- Conducted thorough reviews of each document presented, reducing errors and increasing client confidence in the process.
- Maintained up-to-date knowledge of state laws and regulations, ensuring full compliance during every transaction.
- Collaborated with attorneys and other professionals to provide comprehensive support during legal transactions.
Compliance Specialist
Clark County Credit Union
10.2021 - 10.2024
- Monitored federal, state, and local regulations affecting credit union operations, analyzed regulatory changes and implemented recommendations to any changes to policies, procedures, and processes
- Processed deceased accounts according to local and federal regulations, approved and reviewed trust accounts, power of attorney documents, and estate accounts
- Reviewed Trust and Estate Accounts as well Power of Attorney requests for compliance in accordance with legal standards in order to administer services to them
- Served as a point of contact for employees seeking guidance on compliance matters, instilling confidence in the organization''s commitment to regulatory adherence.
- Implemented robust record-keeping systems that ensured accurate documentation was maintained according to regulatory requirements at all times.
- Conducted root cause analysis for quality control regarding recurring issues, developing long-term solutions to prevent recurrence.
Member Service Representative
Clark County Credit Union
08.2019 - 10.2021
- Provided Bank Teller services and customer service, performed the opening and maintenance of consumer and commercial accounts to meet and support BSA/AML and CIP compliance requirements
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
Team Lead - Cast Member
Disney Store Outlet
08.2013 - 07.2019
- Provided retail sales floor customer service and cashiering to meet guest and business sales needs, performed deposit and sales cash handling
- Received and processed incoming shipments, staged and restocked product on the sales floor, supervised associates working on both the sales floor and the stock room, documented shipment processing
- Performed daily start up and closing procedures for the store, communicated changes to procedures and product to those supervised
- Trained new team members by relaying information on company procedures and safety requirements.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
Education
Bank Secrecy Act Compliance Specialist (BSACS) - Financial Compliance
America's Credit Unions
Virtual05-2024
Certified Estate And Trust Specialist (CES) - Legal Studies
Institute of Business Finance
Virtual10-2023
Credit Union Compliance Expert (CUCE) - Financial Compliance
America's Credit Unions
E) 09-2022
High School Diploma - Advanced High Honors Diploma, Letter in Band
Silverado High School
Las Vegas, Nevada06-2012
Skills
- Account reconciliation
- Budgeting expertise
- Audit preparation
- Due diligence
- Bank relationship management
- Audit coordination
- Excel expertise
- Regulatory adherence
- Internal control management
- Internal controls development
- Account auditing
- Risk mitigation
- Account reconciliation
- Budgeting expertise
- Audit preparation
- Due diligence
- Compliance monitoring
- Internal auditing
Skills - Software Experience
- Microsoft Windows
- Office
- Word
- Excel
- Outlook
- Teams
- MacOS
- Ascensus
- Atlassian (Confluence)
- Atlassian (Jira)
- FiservDNA
- Nautilus
- Verafin
Timeline
Member Service Representative
Mountain America Credit Union
01.2025 - Current
Treasurer
Critical Care Comics
08.2024 - Current
Compliance Specialist
Clark County Credit Union
10.2021 - 10.2024
Notary Public
State of Nevada
04.2020 - Current
Member Service Representative
Clark County Credit Union
08.2019 - 10.2021
Team Lead - Cast Member
Disney Store Outlet
08.2013 - 07.2019
Bank Secrecy Act Compliance Specialist (BSACS) - Financial Compliance
America's Credit Unions
Certified Estate And Trust Specialist (CES) - Legal Studies
Institute of Business Finance
Credit Union Compliance Expert (CUCE) - Financial Compliance
America's Credit Unions
High School Diploma - Advanced High Honors Diploma, Letter in Band
Silverado High School
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