Ruby Jane Rabaca
National City,CA
Summary
Results-driven educator with extensive experience in communication, problem-solving, and relationship-building, transitioning into customer service or office administration. Demonstrated ability to manage multiple tasks effectively while providing exceptional support and adapting to new environments. Proficient in understanding client needs, resolving conflicts, and maintaining organized workflows. Committed to leveraging teaching experience and organizational skills to enhance customer service delivery.
Overview
16
16
years of professional experience
Work History
Assistant Teacher
KinderCare Learning Centers
Chula Vista, CA
06.2024 - 11.2024
- Assisted classroom teacher in developing and implementing lesson plans.
- Supervised small group activities.
- Helped maintain a safe and orderly learning environment.
- Encouraged positive behavior with rewards and incentives.
- Provided one-on-one help to struggling students during study hall sessions.
- Participated in professional development workshops related to teaching strategies.
- Promoted a cooperative learning environment that encourages collaboration among students.
Kindergarten Teacher
Sophia International Kindergarten
Hiroshima, Japan
04.2018 - 04.2024
- Crafted and executed an intricate educational initiative that integrates imparting of foundational alphabet and numerical skills, all the while elevating the realms of personal, social, and emotional development
ESL Instructor
Global English Academy (Serve International, Ltd.)
Mihara, Japan
05.2015 - 03.2018
- Created teaching plans for educators to help non-native English speakers improve their reading, writing, and speaking skills while emphasizing the importance of grammar, pronunciation, and speaking fluency
- Lead substitute classes especially in preparations for students test for TOEIC ( Test of English for International Communication), TOEFL (Test of English as a Foreign Language), and IELTS (International English Language Testing System)
ESL Teamleader
Newtype International Language School
Cebu, Philippines
05.2013 - 06.2015
- Created instructional modules for educators teaching reading, writing, and speaking to non-native English speakers
- Assisted teachers in understanding the importance of grammar, pronunciation, and conversational skills
- Substituted classes in the absence of teachers especially for TOEIC ( Test of English for International Communication), TOEFL (Test of English as a Foreign Language), and IELTS (International English Language Testing System)
University Instructor (Part-Time)
University of San Jose-Recoletos
Cebu, Philippines
06.2014 - 03.2015
- Introduced the basics of Sales and Marketing skills of Mass Communication students, enabling them to explore and to see things in both perspective within and out of the box
Program Producer
GMA 7-Cebu
Cebu, Philippines
06.2011 - 06.2013
- Over sought daily news broadcast locally and nationally making meticulously verifying the accuracy, impartiality and grammatical integrity of every new story during pre-production, production and post-production
Language Trainer
LEAD Career Mover
Cebu, Philippines
12.2011 - 05.2013
- Delivered comprehensive training programs tailored for individuals seeking to embark on careers within Business Process Outsourcing (BPO) enterprises situated across the city and town
- Equipped candidates with essential competencies to adeptly address interview inquiries and foster their fluency in the English language
Technical Support Representative
Sykes Asia Inc.
Cebu, Philippines
03.2009 - 04.2011
- Provided customers with technical support and assistance in resolving network issues by thoroughly diagnosing their queries and guiding them through step-by-step solutions.
- These solutions include, but are not limited to, resolving username and password issues, uninstalling/reinstalling essential software applications, ensuring correct hardware and software configuration, power cycling equipment, assisting in navigating application menus, and troubleshooting email problems.
- Leveraged problem-solving abilities to effectively address customer inquiries and resolve issues, resulting in improved customer satisfaction ratings.
- Provided technical assistance to customers through phone, email and chat support.
- Resolved escalated customer service issues in a timely manner.
- Maintained detailed records of customer interactions and transactions.
- Utilized technical proficiency in customer service software to efficiently manage customer interactions and enhance service delivery.
- Applied in-depth product knowledge to provide accurate and helpful information about products and services to customers, improving customer experience and loyalty.
Education
Bachelor of Arts - Mass Communications
University of San Jose - Recoletos
Cebu City, Philippines03.2009
Skills
- Problem-Solving Abilities: Demonstrated ability to identify and resolve issues effectively, ensuring customer satisfaction
- Technical Proficiency: Proficient in using customer service software and tools to enhance customer interaction and service delivery
- Product Knowledge: In-depth knowledge of company products and services, enabling accurate and helpful customer assistance
Languages
English
Native/ Bilingual
Japanese
Limited
Timeline
Assistant Teacher
KinderCare Learning Centers
06.2024 - 11.2024
Kindergarten Teacher
Sophia International Kindergarten
04.2018 - 04.2024
ESL Instructor
Global English Academy (Serve International, Ltd.)
05.2015 - 03.2018
University Instructor (Part-Time)
University of San Jose-Recoletos
06.2014 - 03.2015
ESL Teamleader
Newtype International Language School
05.2013 - 06.2015
Language Trainer
LEAD Career Mover
12.2011 - 05.2013
Program Producer
GMA 7-Cebu
06.2011 - 06.2013
Technical Support Representative
Sykes Asia Inc.
03.2009 - 04.2011
Bachelor of Arts - Mass Communications
University of San Jose - Recoletos
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