Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Ruby Kenausis

Escondido,CA

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant guests. Skilled in anticipating guest needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Server/Banquet Worker

San Diego Zoo Safari Park
03.2024 - 05.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Conducted friendly and professional banquet service at private events to ensure memorable VIP experiences.

Server

Pho Ca Dao & Grill
10.2023 - 01.2024
  • Promptly greeted and sat parties, while honoring a fair server rotation system.
  • Used menu knowledge to assist guests, provide recommendations & upsell accompaniments (classic Vietnamese fare).
  • Ran food to guests and bussed tables efficiently to promote turnover.
  • Prepared and ran boba drinks, tea, coffee, beer, wine and soju.
  • Verified and expedited dine-in and to-go orders efficiently.
  • Took advantage of off-peak periods to clean, restock and streamline the closing duty workflow.

FOH Server

Saloniki Greek
02.2019 - 04.2023
  • Managed dine-in and to-go orders at POS (Toast), expediting and restocking between transactions.
  • Demonstrated strong multitasking skills by managing multiple tasks/guest needs simultaneously without compromising service quality.
  • Used menu knowledge to assist guests, provide recommendations and upsell accompaniments (fast-casual Greek).
  • Ran food to guests and bussed tables promptly to promote turnover.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Maintained a well-stocked, clean and inviting front counter area.

Server

Taproot
07.2020 - 09.2021
  • Managed transactions at POS (Square) and tableside using handheld POS.
  • Assisted in processing and organizing reservations for a small, sought-after dining room to assure equal opportunities for exceptional service.
  • Used advanced menu knowledge to assist guests, provide recommendations and suggest cocktail pairings (upscale Asian fusion).
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Batched, prepared and ran house-made cocktails.
  • Expedited and managed to-go orders, both online and over phone.

Education

Bachelor of Science - Architecture

Northeastern University
Boston
05.2023

Skills

  • POS proficiency (especially Toast, Square, and MICROS)
  • Cash handling
  • Reservations/hosting
  • Menu, beer, wine, and cocktail knowledge
  • Expediting
  • Bartending
  • Upscale/VIP banquet service
  • Organization & prioritization for attentive service
  • Teamwork/collaboration
  • Adaptability

Certification

  • ServSafe SD County Food Handler's Card
  • ABC Alcohol Server Certificate
  • LEAD Certificate

References

  • Markus McGuffie, Former manager, Saloniki Greek

markus.dmcg@gmail.com / (857) 236-1374

  • Steph Sweeney, Co-Owner, Taproot

info@taprootct.com / (203) 994-3561

Timeline

Server/Banquet Worker

San Diego Zoo Safari Park
03.2024 - 05.2024

Server

Pho Ca Dao & Grill
10.2023 - 01.2024

Server

Taproot
07.2020 - 09.2021

FOH Server

Saloniki Greek
02.2019 - 04.2023

Bachelor of Science - Architecture

Northeastern University

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Ruby Kenausis