Front Office Assistant
Bergman Family Chiropractic
05.2022 - 08.2022
- Managed patient scheduling, ensuring efficient appointment flow and timely service delivery.
- Assisted in front desk operations, greeting patients and handling inquiries with professionalism.
- Maintained accurate patient records using electronic health record systems to ensure data integrity.
- Processed insurance claims and verified coverage, facilitating smooth billing procedures for patients.
- Implemented office supply management practices, optimizing inventory levels for daily operations.
- Supported administrative tasks, including filing documents and maintaining a clean reception area.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Responded to inquiries from callers seeking information.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Reviewed and updated customer information in database for accuracy.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.