Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ruby King

Orlando

Summary

Dynamic leader with proven expertise in transportation coordination and positive communication, honed at Sherpa Delivery Direct. Excelled in dispatch supervision, achieving high customer satisfaction rates through efficient scheduling strategies. Skilled in employee training and fostering teamwork, significantly enhancing operational efficiency and staff performance. Demonstrates exceptional decision-making and stress tolerance, ensuring seamless dispatch operations.

Overview

18
18
years of professional experience

Work History

Dispatch Supervisor

Sherpa Delivery Direct
01.2020 - Current
  • Supervised team of 40 employees and provided training focused on maximizing overall performance.
  • Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
  • Achieved higher customer satisfaction rates by ensuring prompt and accurate package deliveries.
  • Created a positive work environment through open communication channels and fostering teamwork among staff members.
  • Streamlined dispatch operations by implementing efficient scheduling and routing strategies.

Medical Waste Technician

DisposAll Waste Services
06.2023 - 08.2024
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Pick up and dispose of all waste picked up daily from route
  • Ensured timely pick ups by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
  • Loaded and secured items in van to avoid hazardously spills.

Manager of Operations

Blue Lake Utility
09.2019 - 02.2020
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.

Manager of Operations

Millennium Grounds and Waters
03.2013 - 09.2019
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Successfully led key projects which resulted in Positve outcome.
  • Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
  • Developed strong relationships with customers, resulting in more jobs opportunity .

MOT Forman

Highway Technologies
02.2007 - 03.2013

Set up and Maintain lane Closures on Major Highways and roads.


Picked up and Deliver MOT Equipment to Jobsites.


Interacted with Customers, resulted into a positive work relationship.


Install Permanent and Temporary Signage on Road ways


Education

High School Diploma -

Americus High School
Americus, GA
06-1982

Skills

  • Transportation coordination
  • Employee training
  • Coaching and onboarding
  • Positive communication skills
  • Mentoring and training
  • Incident reporting
  • Knowledgeable in [software]
  • Dispatcher monitoring
  • Dispatch coordination
  • Customer service
  • Customer relations
  • Data entry
  • Dispatching procedures
  • Prioritizing calls
  • Decision-making
  • Stress tolerance
  • Communication equipment operation

Timeline

Medical Waste Technician

DisposAll Waste Services
06.2023 - 08.2024

Dispatch Supervisor

Sherpa Delivery Direct
01.2020 - Current

Manager of Operations

Blue Lake Utility
09.2019 - 02.2020

Manager of Operations

Millennium Grounds and Waters
03.2013 - 09.2019

MOT Forman

Highway Technologies
02.2007 - 03.2013

High School Diploma -

Americus High School
Ruby King