Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Ruby L. Henderson

Brunswick,USA
Ruby L. Henderson

Summary

Motivated and dependable professional with extensive experience in caregiving, customer service, administrative support, and leadership. Eager to utilize strong communication, multitasking, and organizational skills to contribute to a reputable organization. A dedicated team player with a proactive attitude, adaptability, and a strong work ethic.

Thrives in supportive and compassionate settings, looking to transition into new field. Developed strong communication and empathy skills, along with ability to manage daily care routines effectively. Aims to bring these transferrable skills to new role, contributing to positive and caring environment. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

35
years of professional experience
1
Certification

Work History

Terry Enterprises

Structure Family Caregiver
03.2021 - 06.2023

Job overview

  • Delivered24-hour live-in care, including transportation, medication management, and personal assistance
  • Communicated with the patient’s family and healthcare providers to ensure optimal care
  • Documented daily notes on the patient’s health, behavior, and progress

Sarah White (Mother)

At-Home Caregiver
02.2016 - 06.2023

Job overview

  • Provided comprehensive care, including physical therapy techniques, mobility assistance, and emotional support
  • Administered medications, scheduled medical appointments, and handled personal tasks

Debbie Levine Smith

Family Caregiver
07.2023 - Current

Job overview

  • Provided compassionate care and emotional support for patients, including assisting with physical therapy and housekeeping tasks
  • Ensured patient well-being through companionship, monitoring health, and maintaining a clean environment
  • Utilized strong interpersonal and communication skills to build relationships with patients and their families
  • Managed schedules, coordinated errands, and ensured a safe and comfortable environment for clients
  • Managed household tasks efficiently, creating a clean and organized living environment conducive to patient wellbeing.
  • Contributed to a positive atmosphere within the home setting by engaging in meaningful conversations and recreational activities with patients.
  • Demonstrated adaptability in responding to changing patient conditions or requirements while maintaining continuity of care services.
  • Facilitated open communication between family members and healthcare providers, fostering collaborative decision-making regarding patient care.
  • Ensured safety and comfort for patients through meticulous attention to detail in administering medications, hygiene assistance, and mobility support.
  • Provided emotional support to families by offering compassionate guidance on caregiving techniques and coping strategies.
  • Reduced caregiver stress through reliable performance of all assigned tasks, allowing family members time for personal pursuits or self-care activities.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted patients with self-administered medications.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Assisted with daily living activities, running errands, and household chores.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Maintained entire family's schedule and organized events.
  • Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Maintained strong connections within caregiver community to gain continuous knowledge.

SSI Rocks

Administrator
01.2017 - Current

Job overview

  • Managed social media accounts, creating engaging content and maintaining a positive online presence
  • Organized community events, communicated with local businesses, and developed partnerships
  • Led creative projects to inspire community involvement in the Kindness Rocks Project
  • Fostered a welcoming and inclusive environment both online and at events

McGarvey’s Properties

Leasing Agent
09.2024 - 11.2024

Job overview

  • Processed rental applications, conducted background checks, and verified references
  • Delivered property tours, answered tenant inquiries, and assisted with lease documentation
  • Managed maintenance requests, rent collection, and tenant relations, ensuring high satisfaction
  • Promoted property features to prospective tenants, leading to successful lease signings
  • Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
  • Toured property with prospective tenants and provided wealth of information in regards to its key features.
  • Established rapport with potential tenants during tours, highlighting community features tailored to their specific needs and preferences.
  • Provided exceptional customer service when showing properties to prospects, leading to increased signed leases.
  • Participated in property inspections to prepare for move-ins and move-outs.
  • Kept meticulous records of correspondence between management and tenants.
  • Streamlined administrative tasks such as lease renewals, rent collection, and tenant communication to maximize efficiency.
  • Conducted property tours to highlight features of properties.
  • Used [Software] to keep record of financial transactions and rental applications.
  • Responded to requests and scheduled appointments for property showings.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Communicated effectively with owners, residents, and on-site associates.

Marsh’s Edge

Life Enrichment Leader
07.2024 - 08.2024

Job overview

  • Coordinated and led engaging activities for residents, promoting social interaction and independence
  • Assisted in planning special events, including holiday celebrations and recreational trips
  • Monitored resident progress, creating personalized activity plans and fostering emotional well-being
  • Evaluated the effectiveness of programs by tracking participation levels and gathering resident feedback, refining offerings based on results.
  • Collaborated with interdisciplinary teams for comprehensive care planning, ensuring a holistic approach to resident wellbeing.
  • Delivered empathetic support to residents facing challenging life transitions, providing guidance and resources to navigate difficult situations successfully.
  • Ensured compliance with state regulations governing activities in senior living facilities, safeguarding both resident safety and organizational reputation.
  • Facilitated ongoing staff training on topics such as dementia care or adaptive equipment use, ensuring team members remain current in best practices for resident engagement.
  • Coordinated holiday decorating of facility, garnering help of residents and volunteer staff.
  • Collaborated closely with residents, using effective communication to better understand favorite activities.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
  • Enhanced residents'' quality of life by developing and implementing engaging activities tailored to individual interests and needs.
  • Promoted mental stimulation through the facilitation of brain fitness exercises, supporting cognitive health in aging residents.

The Eupatheia Center

Office Assistant
02.2024 - 04.2024

Job overview

  • Managed office supplies, handled customer inquiries, and maintained confidential records
  • Provided administrative support, including scheduling, data entry, and organizing meetings
  • Utilized Microsoft Office to track expenses, prepare reports, and maintain an organized filing system
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Increased team productivity, organizing and scheduling appointments and meetings without overlap.
  • Fostered positive work environment, coordinating team-building activities and maintaining clean and organized office space.
  • Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
  • Input data into spreadsheets and databases.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Purchased and maintained office supplies.

Heartland Hospice

Volunteer Coordinator
07.2010 - 08.2012

Job overview

  • Developed and managed the hospice volunteer program, including recruitment, training, and retention
  • Coordinated volunteer assignments and maintained accurate records in compliance with HIPAA regulations
  • Built strong relationships with patients, families, and staff to enhance the hospice experience
  • Coordinated large-scale events involving multiple teams of volunteers, resulting in successful fundraisers and community outreach initiatives.
  • Maintained regular communication with volunteers through newsletters, social media updates, and personal check-ins, keeping them engaged and informed about upcoming opportunities.
  • Managed and tracked volunteer hours and progress to support accurate documentation.
  • Developed comprehensive training materials to ensure volunteers were well-prepared for their roles.
  • Served as a liaison between volunteers and senior leadership, ensuring open lines of communication and promoting a transparent environment where concerns could be addressed promptly.
  • Collaborated with other departments to maximize impact of volunteer efforts.
  • Managed volunteer calendar and verified coverage of key roles during volunteer unavailability.
  • Worked with program teams to identify and match volunteers with appropriate activities.
  • Worked with leadership staff and special committees to define volunteer mission and set standards.
  • Collaborated with other departments to identify specific needs for volunteers, optimizing resource allocation and improving program effectiveness.
  • Increased awareness of the organization''s mission by creating promotional materials highlighting the impact of volunteer efforts.
  • Streamlined the volunteer onboarding process for improved efficiency and increased retention rates.
  • Fostered partnerships with local organizations, expanding volunteer opportunities and community impact.
  • Developed and maintained volunteer database, facilitating effective communication and scheduling.
  • Assessed community needs to guide planning and prioritization of volunteer projects.
  • Streamlined volunteer training processes, ensuring efficient onboarding and skill development.
  • Led volunteer appreciation events, fostering sense of community and belonging among participants.
  • Organized large-scale fundraising events, raising significant funds for community projects.
  • Negotiated with vendors for supplies and services, reducing costs for volunteer events and activities.
  • Conducted regular performance evaluations for volunteers, providing feedback and opportunities for growth.
  • Maintained compliance with safety regulations and policies during all volunteer activities, ensuring safe environment for everyone involved.
  • Coordinated recruitment drives, significantly increasing pool of volunteers for various projects.
  • Improved community outreach with development and execution of comprehensive marketing campaigns.
  • Developed training materials and workshops to equip volunteers with necessary skills and knowledge.
  • Monitored project progress and adjusted plans as necessary to meet community needs.
  • Enhanced team collaboration by introducing team-building exercises and regular meetings.
  • Designed volunteer recognition programs that acknowledged contributions and motivated continued involvement.
  • Increased awareness of organization's mission through effective social media strategies and content creation.
  • Established clear volunteer roles and responsibilities, leading to more efficient project execution.
  • Facilitated communication between volunteers and organizational staff, ensuring alignment with goals.
  • Enhanced volunteer retention rates by implementing targeted engagement strategies and recognition programs.
  • Implemented volunteer feedback system to identify areas for improvement and enhance volunteer satisfaction.
  • Organized spaces, materials and catering support for internal and client-focused meetings.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Monitored front areas so that questions could be promptly addressed.
  • Organized meetings for executives and coordinated availability of conference rooms for participants.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Kept high average of performance evaluations.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Conducted ongoing reviews of program financial systems to assess cost control measures.
  • Organized recognition events to show appreciation for volunteer contributions, boosting morale and promoting a positive organizational culture.
  • Established strong relationships with local organizations, fostering collaboration and expanding volunteer opportunities.
  • Provided ongoing support to volunteers throughout their tenure, addressing any concerns or issues promptly to ensure satisfaction and commitment to the organization''s goals.
  • Recruited and trained new volunteers on volunteer program goals and objectives.

The Lodge at Sea Island, Retreat, Ocean Forest

Server
05.2009 - 06.2010

Job overview

  • Provided5-star service at banquets, weddings, and events, ensuring a memorable guest experience
  • Resolved customer complaints with professionalism, fostering a positive atmosphere

Sandy Mock IGA

Head Cashier
05.1990 - 05.1997

Job overview

  • Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
  • Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
  • Educated employees on register use, merchandising, and customer service.
  • Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
  • Assisted customers by answering questions and fulfilling requests.
  • Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
  • Worked closely with team members from other departments to resolve complex customer issues or facilitate seamless transactions.
  • Led cashiers and associates in providing thoughtful customer service.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Processed both cash and card purchases and returns.
  • Alleviated customer service needs with policy-appropriate solutions.
  • Contributed to store promotions by informing customers of available discounts or special offers at checkout.
  • Participated in ongoing professional development opportunities focused on improving cashier skills and staying current with industry trends.
  • Helped management develop employee improvement plans and motivate team members to continually improve.
  • Contributed to achieving store sales targets by suggesting additional purchases to customers, based on their needs and preferences.
  • Improved customer satisfaction with prompt and courteous service, resolving complaints and inquiries with empathy and professionalism.
  • Collaborated with team members to maintain clean and organized checkout area, promoting positive shopping environment.
  • Managed cash drawer accuracy and security, minimizing discrepancies through meticulous cash handling and record-keeping.
  • Enhanced team productivity by training new cashiers in efficient checkout procedures and customer service standards.
  • Communicated with customers and team members to solve problems.
  • Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
  • Increased customer loyalty and retention.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

Education

College of Coastal Georgia
Brunswick, GA

Bachelor’s from Elementary Education

University Overview

  • In Progress
  • GPA: 3.6

Glynn Academy
Brunswick, GA

College Preparatory Degree from Gold Seal Diploma

Skills

  • Strong communication and interpersonal skills
  • Excellent multitasking and organizational abilities
  • Customer service and conflict resolution
  • CPR, AED, and First Aid certified
  • Data entry and documentation
  • Scheduling and appointment management
  • Administrative support (filing, correspondence, reporting)
  • Compassionate and empathetic caregiver
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
  • Social media management and content creation
  • Volunteer management and event coordination
  • Patience and empathy
  • Reliability and punctuality
  • Positive reinforcement
  • Meal preparation
  • Age-appropriate activities
  • Safety consciousness
  • Strong work ethic
  • Time management
  • Safe driving
  • Attention to detail
  • Following directions
  • Multitasking and organization
  • Reliability
  • Critical thinking
  • Dependability
  • Clear communication
  • Active listening
  • Maintaining safe environment
  • Conflict resolution
  • Discipline
  • Licensed driver
  • Basic first aid
  • Reliable transportation
  • Administering medicines
  • Responsible driver
  • Follows directions
  • Personable nature
  • Positive and professional
  • Teamwork and collaboration
  • Multitasking
  • Excellent communication
  • Attentive to people
  • Organizational skills
  • Team collaboration

Certification

  • CPR Certified
  • AED Certified
  • First Aid Certified

Timeline

Leasing Agent

McGarvey’s Properties
09.2024 - 11.2024

Life Enrichment Leader

Marsh’s Edge
07.2024 - 08.2024

Office Assistant

The Eupatheia Center
02.2024 - 04.2024

Family Caregiver

Debbie Levine Smith
07.2023 - Current

Structure Family Caregiver

Terry Enterprises
03.2021 - 06.2023

Administrator

SSI Rocks
01.2017 - Current

At-Home Caregiver

Sarah White (Mother)
02.2016 - 06.2023

Volunteer Coordinator

Heartland Hospice
07.2010 - 08.2012

Server

The Lodge at Sea Island, Retreat, Ocean Forest
05.2009 - 06.2010

Head Cashier

Sandy Mock IGA
05.1990 - 05.1997

College of Coastal Georgia

Bachelor’s from Elementary Education

Glynn Academy

College Preparatory Degree from Gold Seal Diploma

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Ruby L. Henderson