Ruby Lizarraga
Ontario,CA
Summary
Dedicated leader with 13 years of experience managing and developing high-performing teams. Focusing on driving team member engagement, uphold strong safety and policy and standards, and enhancing overall quality and productivity. Adept at driving performance, fostering accountability, and building collaborative, high performing teams.
Overview
12
12
years of professional experience
Work History
Area Manager
QVC
02.2022 - Current
- Area manager with 3 years of leadership experience in Inbound Operations at QVC. Consistently high performing leader who has a strong focus on safety, quality, and team member engagement. Remained committed to fostering growth and development for Ontario QVC Operations.
- Participated in Lead Series session to both Ontario QVC site and Fontana HSN site.
- Consistently maintaining and upholding policies/expectations with team members and leads.
- Lead a safety-first culture through the Safety Committee team, with an emphasis on increasing team member engagement around safety call outs and safety preventive measures.
- Focused on building strong partnerships with multiple leaders from other departments to successfully implement safety initiatives and actively seek feedback to continuously improve
- Created a plan for cross training within and outside our department to be better prepared for peaks/business needs and have a greater game plan for flexibility.
- Continued to work on my partnerships with other departments - Collaborate with leadership and P&O to consistently seek feedback for growth for team member engagement and support.
Executive Team Leader
Target
01.2020 - Current
- Strategized business operations to contribute to and impact total store profitability.
- Lead effectively by creating action plans and goals for team members.
- Recruited, hired, and trained a talented team to provide a diverse, inclusive, and safe culture
- Lead a compliance culture that mitigates legal and financial risk.
- Built relationships with team members to encourage willingness to address concerns and issues.
- Established clear and competitive goals, and action plans for the business needs.
- Growing sales by leading and developing a Fulfillment team to ensure accuracy and efficiency.
Team Lead
Target
08.2013 - 01.2020
- Managed several group of team members, overseeing day to day operations
- Developed and coached teams to improve skills and expertise in their departments.
- Oversaw sales floor and backroom standards, identified gaps and developed plans to resolve issues
- Managed instocks and inventory control procedures
Skills
- Planning and Executing
- Safety and Compliance
- Cross-Functional Team Collaboration
- Process Improvement
- Performance Metrics and Reporting
- Team Development and Coaching
- Proficient in speaking Spanish
Timeline
Area Manager
QVC
02.2022 - Current
Executive Team Leader
Target
01.2020 - Current
Team Lead
Target
08.2013 - 01.2020
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