Ruby Loveless
Picayune,MS
Summary
Store Manager equipped with extensive experience in retail management and sales. Employs excellent leadership skills and multi-tasking strengths. Hardworking retail management professional versed in all aspects of running a high-end store, including opening and closing procedures, banking, merchandising and recruiting.
Overview
15
15
years of professional experience
Work History
Store Manager
Community Choice Financial
Picayune, MS
09.2023 - Current
- Communication skills, Fraud awareness, Financial concepts, Detail orientation, Tax software, Trial balance, Data entry, Prioritization, Cash flow management, Risk management
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Developed strategies to maximize sales and profitability.
- Resolved customer complaints in a timely manner.
- Analyzed financial data to identify areas of improvement.
- Prepared monthly reports on sales figures, expenses, profits.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
Store Manager
FootPrint
Picayune, MS
04.2019 - 09.2023
- Planogram resets, Security Audits, Security Stickers, Inventory Audits
- Implemented efficient systems for tracking stock movement.
- Analyzed financial data to identify areas of improvement.
- Monitored employee performance and identified performance gaps for corrective action.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Merchandiser
Driveline
Bush, LA
02.2019 - 01.2020
- Planogram resets, Audits, Cut ins
- Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
- Created merchandising plans based on customer buying habits and trends in the industry.
- Developed promotional strategies to increase sales of featured products.
- Organized displays according to company standards and specifications.
- Analyzed inventory levels and made adjustments accordingly for maximum profitability.
- Maintained a clean and organized work environment at all times.
- Worked closely with store managers to ensure compliance with corporate policies and procedures related to merchandising activities.
- Generated reports detailing current stock levels, sales figures, markdown information.
- Built product displays and placed appropriate signage for merchandise.
- Arranged items in favorable positions and areas of store to attract customers and optimize sales.
Management Team
CVS Pharmacy
04.2017 - 02.2019
- Opening and closing store functions, Addressed customer inquiries and resolved complaints, Completed weekly schedules according to payroll policies, Directed and supervised employees, Stocked and restocked inventory, Trained staff to deliver outstanding customer service, Reorganized the sales floor to meet company demands
Assistant Manager
FREDS
12.2016 - 03.2017
- Opening and closing store functions, Maintained all store records daily, Directed and supervised employees, Stocked inventory as shipments were received, Excellent customer service skills, Excellent cash handling skills
Store Manager
Dollar General
09.2015 - 10.2016
- Excellent customer service by greeting and assisting each customer, Addressed customer inquiries and resolved complaints, Stocked and restocked inventory when shipments were received, Reorganized the sales floor to meet company demands, Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts, Determined staff promotions and demotions, and terminated employees when necessary, Completed weekly schedules according to payroll policies, Trained all new managers on store procedures and policies, Maintained daily record of all transactions, Trained staff to deliver outstanding customer service, Worked closely with the District Manager to formulate and build the store brand, Addressed and corrected sales staff communication issues in a tactful and effective manner
Cashier
Mcneill General store
Carriere, MS
04.2014 - 09.2015
- Delivered excellent customer service by greeting and assisting each customer, Stocked and restocked inventory when shipments were received, Contributed to merchandising ideas at team sale meeting
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Balanced daily transactions on a computerized point-of-sale system.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
Store Manager
Dollar General
04.2009 - 04.2014
- Excellent customer service by greeting and assisting each customer, Addressed customer inquiries and resolved complaints, Stocked and restocked inventory when shipments were received, Reorganized the sales floor to meet company demands, Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts, Determined staff promotions and demotions, and terminated employees when necessary, Completed weekly schedules per payroll policies, Trained all new managers on store procedures and policies, Maintained daily record of all transactions, Trained staff to deliver outstanding customer service, Worked closely with the District Manager to formulate and build the store brand, Addressed and corrected sales staff communication issues in a tactful and effective manner
Education
GED - General: Studies
prcc
01.1996
Skills
- Retail inventory management
- Accurate cash handling
- Store opening and closing procedures
- Store operations
- Team-oriented
- Reliable
- Recruiting and interviewing
- Shift Scheduling
- Risk Management
- Store operations oversight
- Payroll Management
- Revenue Generation
Accomplishments
Management, Promoted to Store Manager after six months in the Assistant Manager position., Interviewed over 70 people and successfully staffed one new store location.
Awards
- 2011, 1st place for lowest number of outs 346.
- 2011, 2nd place best sales to plan 112.52%
- 2011, 2nd place highest EBITDA % over plan 131.88%
- 2011, 2nd place highest total customer satisfaction 71.6%
- 2011, The Founders award $1.5 million in sales
- 2012, 1st place top overall Performance
- 2012, 1st place lowest shrink rate 1.18%
- 2012, 2nd place best sales to plan 118.80%
- 2012, 2nd place most improved shrink rate 1.04%
- 2012, 3rd place highest EBITDA % over plan 202.15%
- 2012, 3rd place highest total customer service score 72.30%
- 2013, 1st place lowest shrink rate
Timeline
Store Manager
Community Choice Financial
09.2023 - Current
Store Manager
FootPrint
04.2019 - 09.2023
Merchandiser
Driveline
02.2019 - 01.2020
Management Team
CVS Pharmacy
04.2017 - 02.2019
Assistant Manager
FREDS
12.2016 - 03.2017
Store Manager
Dollar General
09.2015 - 10.2016
Cashier
Mcneill General store
04.2014 - 09.2015
Store Manager
Dollar General
04.2009 - 04.2014
GED - General: Studies
prcc
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