Ruby Lozano
Brownsville
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service Manager position. Ready to help team achieve company goals. Dynamic job title with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Customer Service Representative Agent
Gallagher Arthur J
04.2023 - Current
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Lead Sales Associate
Dollar General
05.2022 - 04.2023
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Trained, coached, and mentored new sales associates for maximum performance.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Handled cash register operations and customer transactions to process payments.
- Kept detailed track of sales and customer information in company system.
- Informed customers of promotions to increase sales productivity and volume.
Team Lead Sales Associate
Jack In The Box
01.2021 - 05.2022
- Informed customers of promotions to increase sales productivity and volume.
- Participated in store meetings and product training sessions to understand and sell items.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Handled cash register operations and customer transactions to process payments.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Contributed to team objectives in fast-paced environment.
- Trained new employees on customer service, money handling and organizing strategies.
- Kept detailed track of sales and customer information in company system.
Cashier
McDonald's
02.2020 - 11.2020
- Identified and resolved discrepancies and errors in customer accounts.
- Processed refunds and exchanges in accordance with company policy.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Worked flexible schedule and extra shifts to meet business needs.
- Handled cash with high accuracy and took care to check bills for fraud.
- Greeted customers entering store and responded promptly to customer needs.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Tallied cash drawer at beginning and end of each work shift.
- Built relationships with customers to encourage repeat business.
- Welcomed customers and helped determine their needs.
Education
High School Diploma - Engineering & Business
Gladys Porter High School
3500 International Blvd, Brownsville, Tx06.2022
Skills
- Team Leadership
- Client Relationship-Building
- Accurate Cash Handling
- Sales Initiatives
- Teamwork and Collaboration
- Retail Store Operations
- Inventory and Stocking
- Customer Care
- Flexible Hours
- Available Nights, Weekends and Holidays
- Engaging with Diverse Customers
- Time Management
- Adaptable and Flexible
- Computer Proficiency and Microsoft Office
- Excellent Written and Verbal Communication
- Strong Communication and Interpersonal Skills
- Exceeding Customer Expectations
Languages
Spanish
Full Professional
English
Full Professional
Knowledgeable in the following systems:
- Excel
- Microsoft Word
- Teams
Timeline
Customer Service Representative Agent
Gallagher Arthur J
04.2023 - Current
Lead Sales Associate
Dollar General
05.2022 - 04.2023
Team Lead Sales Associate
Jack In The Box
01.2021 - 05.2022
Cashier
McDonald's
02.2020 - 11.2020
High School Diploma - Engineering & Business
Gladys Porter High School
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