Ruby Lumas
Warner Robins,GA
Summary
Accomplished educator and customer service professional with a proven track record at Peach County Board of Education, enhancing student engagement and fostering community involvement. Skilled in classroom management and critical thinking, adept at resolving conflicts with empathy, ensuring high levels of customer satisfaction and loyalty. Compassionate, creative and effective Teacher with valuable experience in classroom administration, professional development and project planning. Equipped with extensive background in versatile education environments. Student-centric instructor, academic facilitator and motivational coach. Competent at performing independently or as member of teaching team. Well-versed in classroom and online technologies.
Overview
30
30
years of professional experience
Work History
Teacher
Peach County Board Of Education
03.2023 - Current
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Transit Bus Operator
Marta
05.1997 - 02.2023
- Maintained a clean and functional vehicle, conducting thorough checks before each shift to ensure operational readiness.
- Operated with safety and skill to avoid accidents and delays.
- Provided passenger assistance, collected fares and offered schedule and route information.
- Assisted passengers with special needs, ensuring a comfortable and accessible transit experience for all riders.
- Provided exceptional customer service, addressing rider concerns with patience and professionalism.
Customer Service Representative
QVC
11.1994 - 04.1997
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Associate of Science - Human And Social Services
Bryant And Stratton College - Newport News
Newport News, VA03.2025
Skills
Classroom Management
Critical Thinking
Lesson Planning
Motivating students
Group Instruction
Community involvement
Faculty Collaboration
Alternative Dispute Resolution training
Blackboard Software
Timeline
Teacher
Peach County Board Of Education
03.2023 - Current
Transit Bus Operator
Marta
05.1997 - 02.2023
Customer Service Representative
QVC
11.1994 - 04.1997
Associate of Science - Human And Social Services
Bryant And Stratton College - Newport News
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