Your Name

Summary

Dedicated, dependable Business-driven Individual with more than 10 years working as a Businesses Owner. Determined , experienced in client expectation in any situation , strategic initiatives and employee mentoring, coaching and budget goals.

Overview

years of professional experience

Work History

Grave Yard Supervisor

Homedepot

01.2002 - 05.2005

Implemented strategies which resulted in growth of customer base.
Responsible for creative design and Layout of Products .
Supported Operating manager with daily operational Store functions.
Worked directly with departments and management to achieve Results.
Planned employee incentive programs to increase performance.
Delegated tasks to carefully selected employees , resulting in a much higher job completion.
Unpacked and assembled all new merchandise using variety power tools.
Followed company procedures to maintain work environment in a neat and orderly condition.
Informed Management when machines needed major service.
Followed standards and procedures to maintain safe work environment.
Maintained positive relationships with all Management.

Milworks Department Supervisor

Lowe's

06.2005 - 07.2008

Managed a team of employees, delegated tasks and ensured each employee was held accountable for completed delegated tasks.
Built and designed large displays on a weekly basis.
Maintained stock of items, cleanliness, organization and provided excellent customer service.
Wrote out bi-weekly schedules to ensure proper coverage was maintained.
Handled cash register, returns, refunds, and customer complaints.
Recommended merchandise to customers based on their needs and preferences.
Created a positive work environment by consistently treating all employees and customers with respect.
Delegated all cleaning, stocking and organizing tasks in assigned sales area.
Built relationships with customers to increase likelihood of repeat business and Customer Loyalty.
Recognized and rewarded outstanding work performance to Department Team members.
Engaged with customers in a sincere and friendly manner.
Communicated clear expectations and goals to each team member.

Buissnes Owner

Self-Employeed

07.2008 - Current

Answered product questions with up-to-date knowledge of sales and store promotions.
Responded to all customer inquiries thoroughly and professionally.
Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
Routinely answered customer questions regarding merchandise and pricing.
Executed in-season pricing strategies, including promotions and markdowns to reach financial targets.
Greeted customers entering the store to ascertain what each customer wanted or needed.
Directed calls to appropriate individuals and departments.
Accurately logged all daily shipping and receiving orders.
Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Placed special merchandise orders for customers.
Answered phone calls, addressing customer inquiries and solving problems in an appropriate manner.
Alerted customers to upcoming sales events and promotions.
Actively pursued personal learning and development opportunities by attending Dry Cleaning Seminars to be updated with all new Machinery and Techniques to better serve our customers .
Strategically scheduled Employee's and Manager to maintain optimal staffing levels at all times.
Processed cash and credit payments rapidly and accurately.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Monitored processes and procedures, making sure that they met all compliance regulations.
Trained, coached and mentored staff to ensure smooth adoption of new program, new machinery and improving customer service skills.
Strengthened company's income by implementation of new promotions on a monthly basis.
Negotiated and finalized contracts with new and existing Vendors.
Cultivated and strengthened lasting client relationships even in the most tough situations and circumstances
Oversaw all departments, including Dry clean , Laundry , Alterations, marketing , Shipping , Machinery , Payroll .
Worked with employee's to resolve issues with product, service or accounting areas.
Developed and rolled out new policies as the businesses was growing , policies was revised every 6-8 months.
Ensured that each guest's experience was positive, memorable and consistent, resulting in a much higher profit per year.
Trained new Employee's , having the correct training they needed helped my company succeed . H
Hired new employee's some with Knowledge of the position, and some even if they had no knowledge giving them a change to prove themselves , resulting in amazing employee's .

Education

High School Diploma -

Valley High School

Sacramento, CA

2001

Associates Degree - Buissnes Managment

Ashford Collage

Ashford, AL

2004

Skills

Commercial Install / Maintenance on, Gas or Electrical Boilers 15-30 Hp, 1 stage, 2 Stage, 3 Stage air Compressor, Commercial / Residential Hot Water Heater, Commercial Air Vacuum system, Clothing rail conveyor, Commercial Laundry Unipress pant Presser, Commercial Laundry Unipress cuffs and collar Machine, Commercial Bt-100 Shirt Press Machine, Pant Topper Unipress Machine, Commercial Dry Clean Machine, Commercial washer / Dryer, Steam Irons
Working with 1Phase , 2Phase, 3 Phase Electrical , Hot Wires , Ground Wires and Neutral
Installing Commercial / Residential Electrical Junction boxes , Led lights, wall switch in bathroom / living rooms, Installing Circuit Breakers 10 amp - 200 amp, Installing Electrical panels in areas where needed
Conveyor Install and Maintenance
Installing Light Fixtures
Installing Water lines Copper / Galvanized
Installing toilets, hand towel dispenser, auto motion lights
Installing tiles , grout / maintenance
Installing Commercial Dryer Electrical / Gas 15 pound - 80 pounds / Maintenance
Installing GFI in Watered areas
Installing 1/4 - 4 inch Black pipe / Galvanized Pipe ( Steam / Gas / Water)
Install swamp coolers and maintenance them
Add Stucco to exciting Stucco or from Scratch and match the texture
Add Sheetrock / repair with texture
Add molding / cove base to floors
Fix Concrete Patch / Grind / Resurface
Replace Patio Doors / Windows
Install Entry Doors
I work Great with all Power Tools Electrical / Cordless
Project development
Client account management
Budget administration

Efficient multi-tasker
Organized
Work well with others / Vendors
Effective leader
Deadline-oriented
Operations management
Human resources management
Exceptional interpersonal communication
Customer service-oriented
Employee scheduling
Conflict resolution
Coaching and mentoring
Goal attainment
Consistently meet goals
Timeline management
Product development
Customer service
Verbal and written communication
Project management
Staff training/development
Relationship building
Budget development

Timeline