Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Timeline
Generic

Ruby Malbory

Marietta,GA

Summary

Dynamic customer service leader with extensive experience at Home Depot, recognized for enhancing client retention through proactive relationship-building and effective problem-solving. Proven track record in mentoring teams and optimizing sales processes, leveraging strong communication skills and in-depth product knowledge to exceed sales goals and improve customer satisfaction.

Overview

2026
2026
years of professional experience

Work History

Headcashier

Home Depot
  • Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
  • Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.

Sales Associate

Homedepot
05.2010 - 03.2015
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Customer Service Supervisor

Walmart
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Coached employees through day-to-day work and complex problems.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.

Pro Account Sales Associate

Homedepot
06.2022 - Current
  • Expanded market share within highly competitive industries by leveraging extensive product knowledge and proactive selling techniques.
  • Enhanced client retention rates through personalized follow-up communications and relationship-building initiatives.
  • Optimized territory coverage by utilizing advanced data analysis tools to prioritize high-potential leads, maximizing efficiency in prospecting efforts.
  • Provided exceptional after-sales support, addressing customer concerns promptly and professionally.
  • Mentored junior sales associates in best practices, leading to improved performance across the team.
  • Streamlined sales process by creating detailed documentation, reducing time spent on administrative tasks and increasing focus on revenue-generating activities.
  • Navigated complex negotiations confidently, securing favorable terms for both company and customers alike.
  • Delivered engaging presentations to prospective clients, highlighting product features and benefits to close deals effectively.
  • Promoted products and services using upselling and other sales strategies.
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.
  • Provided coverage option information to assist clients in protecting assets.
  • Exceeded corporate quotas for monthly policy sales.
  • Utilized targeted email campaigns and cold calling to increase revenue.
  • Built relationships with customers and community to promote long term business growth.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Set and achieved company defined sales goals.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Negotiated prices, terms of sales and service agreements.
  • Informed customers of promotions to increase sales productivity and volume.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Contributed to team objectives in fast-paced environment.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Achieved or exceeded company-defined sales quotas.
  • Maintained current knowledge of evolving changes in marketplace.
  • Met existing customers to review current services and expand sales opportunities.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Presented professional image consistent with company's brand values.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Stayed current on company offerings and industry trends.
  • Developed, maintained and utilized diverse client base.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.

Pro Sales Associate

Homedepot
04.2020 - 01.2022
  • Proven ability to work independently and take initiative.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.

Flooring Sales Specialist

Homedepot
05.2018 - 03.2020
  • Facilitated resolution of customer questions following up.
  • Drove team revenue totals by bringing in top sales numbers.
  • Assisted customers in selecting appropriate flooring materials based on their preferences, budget, and space requirements.
  • Maintained in-depth understanding of all available brands and types of flooring available to customers.
  • Implemented comprehensive employee training programs that improved staff knowledge of products, sales techniques, and customer service skills which resulted in higher overall performance levels.

Journalist

New Times Corporation
08.2000 - 09.2005
  • Wrote, edited and produced stories for Internet and digital channels.
  • Researched and gathered information to develop accurate and credible stories.
  • Developed story ideas and conducted interviews with industry experts and celebrities.
  • Covered high-profile events such as political elections and natural disasters, providing timely updates to readers.

Education

English Language And Literature/Education/Classics

University of Cape Coast
Cape Coast

UCC
Accra,GH

Skills

  • Technical writing
  • Curriculum development
  • Literary analysis
  • Customer service
  • Content creation
  • Sales techniques
  • Problem solving
  • Effective communication
  • Team collaboration
  • Positive attitude
  • Time management strength
  • Store opening/closing procedures
  • Cash handling
  • Multi-tasking skill
  • Employee training
  • Adaptability and dependability
  • Customer service management
  • Stock replenishment
  • Punctuality
  • Team leadership
  • Verbal/written communication
  • Training and coaching
  • Workplace safety
  • Refunds and exchanges
  • Customer relations
  • Flexible schedule
  • Opening and closing procedures
  • Point of sale operation
  • Punctual and reliable
  • Supply restocking
  • Cashier training
  • Drawer balancing
  • Transaction approvals
  • Price verification
  • Cash reconciliation
  • Cash handling expertise
  • Store opening and closing
  • Cash register operation
  • Online order picking
  • POS system
  • Cycle counts
  • Merchandising
  • New hire training
  • Returns processing
  • POS systems
  • Equipment troubleshooting
  • POS system proficiency
  • Task delegation
  • Stock management
  • Visual display
  • Product merchandising
  • Payment processing
  • Sales expertise
  • Transaction management
  • Assignment delegation
  • Proactive problem-solving
  • POS system troubleshooting
  • Credit card processing
  • Cash flow management
  • Crisis management
  • Stress management
  • Shrinkage reduction strategies
  • Employee engagement and motivation
  • High-volume transaction handling
  • Inventory control coordination
  • Store policies
  • Customer behavior analysis
  • Customer dispute resolution
  • Loyalty program management
  • Hard-working
  • Cashier supervision
  • Promotional pricing adjustments
  • Mobile payment systems
  • Hospitality and accommodation
  • Price verification and adjustments
  • Problem-solving
  • Product knowledge
  • Product restocking
  • Time management
  • Attention to detail
  • Multitasking and organization
  • Clear communication

Accomplishments

  • Pro Champion 2024 and 2025
  • Credit card Champion 2022,2023,2024

Timeline

Pro Account Sales Associate

Homedepot
06.2022 - Current

Pro Sales Associate

Homedepot
04.2020 - 01.2022

Flooring Sales Specialist

Homedepot
05.2018 - 03.2020

Sales Associate

Homedepot
05.2010 - 03.2015

Journalist

New Times Corporation
08.2000 - 09.2005

Headcashier

Home Depot

Customer Service Supervisor

Walmart

English Language And Literature/Education/Classics

University of Cape Coast

UCC

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Ruby Malbory