Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ruby Marquez

San Diego,CA

Summary

Compassionate Care Manager with background in overseeing health plans and coordinating patient services. Experience includes collaborating with healthcare professionals, conducting risk assessments, and developing personalized care plans. Strengths lie in strong communication skills, problem-solving abilities, and empathetic approach to patient care. Previous impact includes improving quality of care for patients through efficient management techniques and innovative strategies.

Overview

3
3
years of professional experience

Work History

Care Manager

Healthcare in Action
San Diego, CA
03.2025 - Current
  • Maintained comprehensive records of client assessments, care plans, and progress notes in compliance with regulatory standards.
  • Utilized technology and healthcare information systems to streamline care coordination and documentation processes.
  • Monitored care plan to evaluate effectiveness, document interventional achievement and suggest changes.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Participated in team meetings with other staff members to discuss case management issues.

Supervisor

Healthcare in Action
San Diego, CA
10.2024 - 03.2025
  • Developed individualized care plans by evaluating client needs, conducting onsite visits, and utilizing evidence-based guidelines to identify problems, goals, and interventions.
  • Delivered ongoing care coordination by coaching and educating clients on self.
  • Management tools, while navigating referrals to community-based resources.
  • Assisted patients in managing health and social needs through motivational interviewing and active engagement strategies; coached the Care Management team to enhance these practices.
  • Established cross-functional relationships with housing and allied community agencies through active participation in meetings, and effective communication.
  • Led efforts in coordinating care among various teams, identifying barriers to care, and sharing assessment information to enhance patient outcomes.
  • Ensured timely and accurate documentation across multiple computer systems, maintaining comprehensive records of assessments, care plans, and progress notes.

Peer Navigator

Healthcare in Action
San Diego
10.2022 - 10.2023
  • Contacted patients to provide appointment reminders.
  • Confirmed patients received necessary support services such as medical care, housing and public benefits.
  • Assisted in developing individualized action plans to assist with problem solving and goal setting.
  • Maintained professional relationships with healthcare providers.
  • Advocated for patient needs to healthcare professionals.
  • Developed relationships with local organizations to ensure access to necessary resources for clients.
  • Helped people enroll in programs, arrange transportation and coordinate paperwork.
  • Provided crisis intervention when needed.

Education

The University of Arizona

Skills

  • Teamwork and collaboration
  • Goal setting
  • Documentation accuracy
  • Motivational interviewing
  • Crisis intervention
  • Client assessment
  • Care coordination
  • Community resource networking
  • Effective communication
  • Team leadership
  • Time management

Languages

Spanish
Professional

Timeline

Care Manager

Healthcare in Action
03.2025 - Current

Supervisor

Healthcare in Action
10.2024 - 03.2025

Peer Navigator

Healthcare in Action
10.2022 - 10.2023

The University of Arizona

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Ruby Marquez