Ruby Martinez
Denver,CO
Summary
7+ Years of experience in patient admissions, registration processes and healthcare access services. Demonstrates strong leadership skills in navigating complex healthcare systems, resulting in smooth operations and improved patient satisfaction. Skilled in fostering relationships across departments to enhance workflow efficiency and improve overall hospital performance. Experienced in fast-paced environments, thrives under pressure and consistently earns high marks for work quality and speed.
Overview
10
10
years of professional experience
Work History
Emergency Department Patient Access Manager
HCA Swedish Medical Center
Englewood, CO
02.2020 - Current
- Developed and implemented patient access policies and procedures.
- Coordinated with other departments to ensure proper communication between providers and patients throughout their care journey.
- Collaborated with stakeholders in developing strategies designed to improve patient satisfaction scores related to access services.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Recruited, hired and trained new medical and facility staff.
- Monitored employee performance and provided feedback for improvement.
- Maintained communication and transparency with governing boards, department heads and medical staff.
- Successfully implemented a Cash Management System that increased visible cash flow by 70%.
Patient Access Representative
Denver Health Medical Center
Denver, CO
09.2017 - 04.2021
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Responded to patient inquiries regarding billing or financial matters.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
Medical Assistant Technician
Concentra Urgent Care
Aurora, CO
05.2015 - 04.2017
- Provided support to physicians, nurses and other healthcare professionals in a variety of clinical settings.
- Educated patients about medications, procedures and physician's instructions.
- Incorporated outside records into charts and EHR.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
Education
Associate of Science -
Concorde Career College
Aurora, CO06-2016
High School Diploma -
Montbello High School
Denver, CO05-2014
Skills
- Effective problem solving
- Program development participation
- Strong leadership
- Multitasking Abilities
- Patient satisfaction
- Performance monitoring
- Business operation management
- Meditech/EPIC experience
- Regulatory Compliance
- Project Management
Timeline
Emergency Department Patient Access Manager
HCA Swedish Medical Center
02.2020 - Current
Patient Access Representative
Denver Health Medical Center
09.2017 - 04.2021
Medical Assistant Technician
Concentra Urgent Care
05.2015 - 04.2017
Associate of Science -
Concorde Career College
High School Diploma -
Montbello High School
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