Summary
Overview
Work History
Education
Skills
Timeline
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Ruby Martinez

Northlake,IL

Summary

Professional property management expert ready to deliver outstanding results. Strong background in overseeing properties, ensuring tenant satisfaction, and managing budgets. Proven ability to collaborate effectively with teams, adapt to changing needs, and maintain high standards. Skilled in lease negotiations, maintenance supervision, and tenant relations. Known for reliability, problem-solving, and achieving goals.

Overview

9
9
years of professional experience

Work History

Property Manager

BenderCompanies
11.2023 - Current
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Followed up on delinquent tenants and coordinated collection procedures.

Assistant General Manager

Hyatt House
11.2021 - 11.2023
  • Lead all key property issues including capital projects, customer service and refurbishment
  • Handling complaints, oversee service recovery procedures
  • Manage on-going profitability of hotel, exceeding revenue and guest satisfaction targets are met
  • Deliver hotel budget goals, set other short, long term strategic goals for property
  • Strong understanding of P&L statements and the ability to react with impactful strategies
  • Resolved problems promptly to elevate customer approval.
  • Strengthened financial operations by conducting bank reconciliations and financial reporting
  • Verified deposits, rectified discrepancies and processed end-of-day paperwork using multiply software's with 100% accuracy
  • Administered compensation, benefits and performance management systems at direction of supervisor
  • Screened applicant resumes and coordinated both phone and in-person interviews
  • Processed employee termination paperwork at direction of supervisory staff

Assistant General Manager

HIUSA
05.2016 - 04.2019
  • Managed front office, housekeeping, guest service, and hospitality operations for 464 room property
  • Implemented housekeeping stay-over specialist program to maximize cost per occupied room
  • Experience with union contract negotiations, day to day operations, and grievances
  • Rate and Inventory revenue management course certified
  • Monitor and Responded to guest SALT survey, Guest Assistance, Tripadvisor and social media comments to identify opportunities for improvement, trained staff to improve guest scores
  • Implemented incentives to maximize sell-out opportunities
  • Completed weekly schedule for all departments within front office and guest services meeting occupancy demands to ensure guest satisfaction while maintaining labor costs down
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability

Education

No Degree - Business Administration Operations Management

Triton College
River Grove, IL
12.2024

Skills

  • Payroll Administration and Timekeeping
  • Team Leadership Expertise
  • Finance and Accounting Oversight
  • Property management
  • Payment collection
  • Property inspections

Timeline

Property Manager

BenderCompanies
11.2023 - Current

Assistant General Manager

Hyatt House
11.2021 - 11.2023

Assistant General Manager

HIUSA
05.2016 - 04.2019

No Degree - Business Administration Operations Management

Triton College

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Ruby Martinez