Ruby Martinez
Edinburg,TX
Summary
Dynamic and engaging professional with a strong background in customer service at Royalz. Proven ability to enhance customer satisfaction through effective communication and multitasking. Skilled in cash handling and maintaining cleanliness, while fostering a positive team environment. Recognized for developing loyal clientele and delivering exceptional service in high-pressure situations.
Overview
4
4
years of professional experience
Work History
Bartender, Waitress, Masseuse
Royalz
Edinburg, TX
03.2025 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Assisted with inventorying beverage stock and bar supplies.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
Brand Ambassador
Sampler's INC
Smithfield, RI
01.2022 - Current
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Communicated product information with confidence and educated consumers about company.
- Conducted product demonstrations to highlight features and benefits, enhancing customer understanding.
- Increased sales by effectively communicating product benefits.
- Demonstrated products to customers to illustrate features, advantages and benefits.
Guard 1
Deployed Services
Carrizo Springs, TX
05.2023 - 03.2025
- Completed detailed reports on daily activities, incidents, or irregularities observed during shift hours.
- Assisted in emergency situations by remaining calm under pressure, following established protocols, and providing support to first responders.
- Responded quickly to alarms or other emergencies while coordinating with local law enforcement when necessary for swift resolution of incidents.
- Upheld a professional appearance and demeanor while on duty, projecting authority and confidence to deter potential threats and instill trust in clients.
Third Key Manager, Cashier, Sales Associate
Spirit Halloween
Pharr, TX
10.2021 - 11.2024
- Counted registers and cleaned and secured shop at end of shift.
- Enhanced customer satisfaction by providing attentive service and addressing concerns promptly.
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
- Actively participated in visual merchandising updates to maintain an appealing store appearance.
- Coordinated closely with other keyholders to ensure smooth transitions during shift changes while maintaining overall store productivity.
- Handled escalated customer issues, resolving problems quickly while maintaining professionalism.
- Reduced employee turnover, training new hires in company policies and procedures.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Mentored new sales associates to contribute to store's positive culture.
- Handled cash with high accuracy and took care to check bills for fraud.
- Performed cash, card, and check transactions to complete customer purchases.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
High School Diploma -
Options High School
Pharr, TXSkills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and tolerance
- Engaging personality
- Cleanliness and hygiene
- Customer service expertise
- Professional appearance
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Bartender, Waitress, Masseuse
Royalz
03.2025 - Current
Guard 1
Deployed Services
05.2023 - 03.2025
Brand Ambassador
Sampler's INC
01.2022 - Current
Third Key Manager, Cashier, Sales Associate
Spirit Halloween
10.2021 - 11.2024
High School Diploma -
Options High School