Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ruby Martinez

Edinburg,TX

Summary

Dynamic and engaging professional with a strong background in customer service at Royalz. Proven ability to enhance customer satisfaction through effective communication and multitasking. Skilled in cash handling and maintaining cleanliness, while fostering a positive team environment. Recognized for developing loyal clientele and delivering exceptional service in high-pressure situations.

Overview

4
4
years of professional experience

Work History

Bartender, Waitress, Masseuse

Royalz
03.2025 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
  • Enhanced customer experience with engaging conversations and personalized drink recommendations.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Assisted with inventorying beverage stock and bar supplies.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.

Brand Ambassador

Sampler's INC
01.2022 - Current
  • Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
  • Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
  • Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
  • Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
  • Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
  • Communicated product information with confidence and educated consumers about company.
  • Conducted product demonstrations to highlight features and benefits, enhancing customer understanding.
  • Increased sales by effectively communicating product benefits.
  • Demonstrated products to customers to illustrate features, advantages and benefits.

Guard 1

Deployed Services
05.2023 - 03.2025
  • Completed detailed reports on daily activities, incidents, or irregularities observed during shift hours.
  • Assisted in emergency situations by remaining calm under pressure, following established protocols, and providing support to first responders.
  • Responded quickly to alarms or other emergencies while coordinating with local law enforcement when necessary for swift resolution of incidents.
  • Upheld a professional appearance and demeanor while on duty, projecting authority and confidence to deter potential threats and instill trust in clients.

Third Key Manager, Cashier, Sales Associate

Spirit Halloween
10.2021 - 11.2024
  • Counted registers and cleaned and secured shop at end of shift.
  • Enhanced customer satisfaction by providing attentive service and addressing concerns promptly.
  • Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
  • Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
  • Actively participated in visual merchandising updates to maintain an appealing store appearance.
  • Coordinated closely with other keyholders to ensure smooth transitions during shift changes while maintaining overall store productivity.
  • Handled escalated customer issues, resolving problems quickly while maintaining professionalism.
  • Reduced employee turnover, training new hires in company policies and procedures.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Mentored new sales associates to contribute to store's positive culture.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.

Education

High School Diploma -

Options High School
Pharr, TX

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Clear and effective communication
  • Patience and tolerance
  • Engaging personality
  • Cleanliness and hygiene
  • Customer service expertise
  • Professional appearance

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Bartender, Waitress, Masseuse

Royalz
03.2025 - Current

Guard 1

Deployed Services
05.2023 - 03.2025

Brand Ambassador

Sampler's INC
01.2022 - Current

Third Key Manager, Cashier, Sales Associate

Spirit Halloween
10.2021 - 11.2024

High School Diploma -

Options High School

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