Summary
Overview
Work History
Education
Skills
References
Timeline
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Ruby Medina

Marion,IL

Summary

Personable and dedicated customer service representative with extensive experience in the industry. Solid team player with an upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic, and results-oriented with a demonstrated passion for excellent customer service.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Skin Medicinals
Short Hills, NJ
05.2024 - 08.2024
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Resolved customer complaints promptly and efficiently.
  • Provided accurate information about products and services to customers.
  • Answered customer inquiries via phone, email, and chat.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained a high level of professionalism when dealing with difficult customers.

Sales Representative

Francescas
Chicago, IL
10.2022 - 03.2023
  • Cleaned shelves, counters and tables to maintain organized store.
  • Greeted customers to determine wants or needs.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Bagged or packaged purchases and wrapped gifts.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Answered store and merchandise questions and led customers to wanted items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Computed purchases and received and processed cash or credit payment.
  • Recommended, selected and located merchandise based on customer desires.
  • Organized store by returning merchandise to proper areas and restocked displays.

Food Court Attendant

Urbanspace
Chicago , IL
11.2022 - 02.2023
  • Ensured compliance with health regulations related to food safety and sanitation standards.
  • Restocked work stations with necessary supplies throughout shifts.
  • Cleaned kitchen equipment such as blenders, fryers and grills after each shift.
  • Organized storage areas to ensure efficient access to inventory items.
  • Replenished supplies such as napkins, utensils, condiments and beverages for customers.
  • Maintained cleanliness of the food court by wiping tables, sweeping floors and disposing of trash.
  • Followed store opening and closing procedures as per company guidelines.

Education

Nursing

John A Logan College
Carterville, IL
06-2026

High School Diploma -

GCE Lab School
Chicago, IL
06-2023

Skills

  • Complaint resolution
  • Data Entry
  • Data Collection
  • Product Knowledge
  • Inbound and Outbound Calling
  • Conflict Resolution
  • Microsoft Office expertise
  • Follow-up skills
  • Complaint Handling
  • Typing proficiency
  • Credit card payment processing
  • Customer Service

References

References available upon request.

Timeline

Customer Service Representative

Skin Medicinals
05.2024 - 08.2024

Food Court Attendant

Urbanspace
11.2022 - 02.2023

Sales Representative

Francescas
10.2022 - 03.2023

Nursing

John A Logan College

High School Diploma -

GCE Lab School

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Ruby Medina