Summary
Overview
Work History
Education
Skills
Timeline
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Ruby Mena

Providence ,RI

Summary

Motivated, with excellent inter-personable communication and customer service skills. talent for quickly mastering technology.

Tactful across all organizational levels. Accustomed to handling sensitive and personal information. My objective is to support the functioning of business operations by, coordinating operations, and ensuring exceptional customer service. I aim to create a positive and productive work environment by communicating with team members and setting clear goals.

Overview

19
19
years of professional experience

Work History

CLERK/Passport Agent

UNITED STATES POSTAL SERVICE
03.2012 - Current
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • Provided meeting support by taking minutes and dictations.
  • Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Paid attention to detail while completing assignments.
  • Identified issues, analyzed information and provided solutions to problems.
  • Created and maintained detailed records of all office activities.
  • Enhanced office organization with regular maintenance of files, records, and supplies inventory.
  • Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
  • Informed and supported business leaders through consistent communication and administrative support duties.
  • Input data into spreadsheets and databases.
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
  • Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
  • Passionate about learning and committed to continual improvement.
  • Skilled at working independently and collaboratively in a team environment.
  • Provided excellent customer service to applicants, addressing their questions and concerns while guiding them through the application process.
  • Maintained strict compliance with federal regulations and guidelines, ensuring all passport applications met required standards.
  • Ensured accuracy in data entry for passport applications, reducing errors and improving overall office efficiency.
  • Improved passport application processing times by streamlining and implementing efficient workflows.
  • Excellent communication skills, both verbal and written.
  • Learned and adapted quickly to new technology and software applications.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

RECEPTIONIST/Customer Service Representative

INSURANCE GROUP NEW ENGLAND
06.2009 - 08.2011
  • Managed multiple tasks and met time-sensitive deadlines.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.

CUSTOMER SERVICE REPRESENTATIVE

LEFEBVRE NATIONWIDE INSURANCE AGENCY
11.2009 - 12.2010
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Managed timely and effective replacement of damaged or missing products.

CLERK

UNITED STATES POSTAL SERVICE
12.2006 - 09.2008
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Expedited package delivery times by accurately weighing, labeling, and dispatching parcels according to postal regulations.
  • Used automated mail processing equipment to sort and collate mail.

SHIFT SUPERVISOR

CVS Pharmacy
07.2006 - 02.2007
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Helped store management meet standards of service and quality in daily operations.
  • Completed daily financial activities and prepared weekly reports for management to inform decision-making.

Switchboard Operator/Asistant

Velocity Express/ DDB Worldwide
01.2006 - 06.2006
  • Followed up on customer inquiries to confirm issues were adequately addressed.
  • Increased company-wide communication by promptly connecting internal calls between departments.
  • Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
  • Streamlined administrative tasks such as message-taking and appointment scheduling for increased productivity across multiple departments.
  • Received incoming calls and paged individuals and departments over PA system.
  • Provided reliable support to front desk staff, facilitating seamless coordination of daily operations.
  • Contributed to a professional atmosphere by courteously greeting callers and providing helpful assistance.
  • Connected callers with appropriate professional, department, or business.
  • Operated switchboard and routed incoming calls to appropriate departments.
  • Assisted colleagues with achieving task requirements, aiding team productivity and performance.

Head Service Cashier

Cvs
10.2004 - 11.2005
  • Set and updated employee schedules to fulfill gaps based on expected customer demands.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Used POS system to enter orders, process payments and issue receipts.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.

Education

High School Diploma -

Hope High School
Providence, RI
06.2005

Skills

  • Invoice Processing
  • Telephone Etiquette
  • Problem-Solving
  • Administrative tasks
  • Bilingual: English-Spanish
  • Technology savvy
  • General Office Skills
  • Front Office Operations
  • Report Preparation
  • Communication

Timeline

CLERK/Passport Agent

UNITED STATES POSTAL SERVICE
03.2012 - Current

CUSTOMER SERVICE REPRESENTATIVE

LEFEBVRE NATIONWIDE INSURANCE AGENCY
11.2009 - 12.2010

RECEPTIONIST/Customer Service Representative

INSURANCE GROUP NEW ENGLAND
06.2009 - 08.2011

CLERK

UNITED STATES POSTAL SERVICE
12.2006 - 09.2008

SHIFT SUPERVISOR

CVS Pharmacy
07.2006 - 02.2007

Switchboard Operator/Asistant

Velocity Express/ DDB Worldwide
01.2006 - 06.2006

Head Service Cashier

Cvs
10.2004 - 11.2005

High School Diploma -

Hope High School

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Ruby Mena