Ruby Diaz
Elkhart,IN
Summary
Accomplished Secretary at Steel Master Roofing, adept in office administration and customer service, streamlined operations by enhancing data entry and client relations. Leveraged Quickbooks expertise and exceptional verbal communication to improve efficiency and foster positive customer interactions. Demonstrated a commitment to confidentiality and organizational excellence, significantly contributing to workplace productivity. Diligent with background in providing administrative support and managing office tasks efficiently. Proven track record in organizing schedules, handling correspondence, and maintaining records. Demonstrated strong communication and multitasking skills. Professional administrative support specialist prepared for role requiring meticulous organization and effective communication. Proven ability to manage schedules, correspondence, and records while maintaining high standards. Focused on team collaboration and achieving results with reliability and adaptability.
Overview
9
9
years of professional experience
Work History
Secretary
Steel Master Roofing
05.2024 - Current
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Lead Teacher, Infant Room
Pleasant View Early Learning
11.2022 - 05.2024
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
Lead Teacher, Infant Room/Shift Supervisor
Growing Kids
05.2022 - 11.2022
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Scheduled conferences with parents to discuss students' progress and classroom behavior.
- Trained new employees and delegated daily tasks and responsibilities.
Classroom Teacher
Rolling Meadow School
08.2015 - 05.2020
- Implemented differentiated instruction strategies, ensuring all students were able to access the curriculum and make progress in their learning.
- Participated in ongoing professional development opportunities, staying current on best practices in education and refining instructional techniques accordingly.
- Established clear expectations for behavior and classroom management, creating a respectful and productive learning atmosphere.
- Boosted student confidence through consistent encouragement and positive reinforcement, fostering a supportive learning environment.
- Developed strong relationships with parents through regular communication, promoting involvement in their child''s education.
- Planned lessons, activities and trips to cover all required course material.
- Provided timely feedback on assignments, allowing students to learn from mistakes and improve their performance.
- Helped students develop self-esteem and life skills by fostering healthy conflict-resolution, critical thinking, and communication.
- Administered quizzes and tests to assess student understanding of material.
- Created and developed lesson plans to meet students' academic needs.
- Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
- Shifted between formal and informal methods of teaching to keep students engaged.
- Developed and implemented classroom routines to address varying student needs.
- Scheduled conferences with parents to discuss students' progress and classroom behavior.
- Completed student progress reports mid-term to notify students and parents of strengths and areas of improvement.
- Adapted teaching methods and materials to meet students' varying needs.
Education
GED -
Warsaw High School
Warsaw, IN05.2022
Skills
- Customer Service
- Verbal and written communication
- Office Administration
- Organization
- Appointment Scheduling
- Calendar Management
- Confidentiality understanding
- Quickbooks
- Payroll Processing
- Spreadsheet Management
- Payroll Administration
- Mail distribution
- Accounts receivable and payable
- Administering payroll
- Expense Tracking
- Data Entry
- Customer and client relations
- Scheduling and calendar management
- High Volume Phone Inquiries
Timeline
Secretary
Steel Master Roofing
05.2024 - Current
Lead Teacher, Infant Room
Pleasant View Early Learning
11.2022 - 05.2024
Lead Teacher, Infant Room/Shift Supervisor
Growing Kids
05.2022 - 11.2022
Classroom Teacher
Rolling Meadow School
08.2015 - 05.2020
GED -
Warsaw High School
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