Ruby Montes
Sacramento,CA
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
4
4
years of professional experience
Work History
Data Entry Clerk
Sacramento County
Sacramento, CA
08.2023 - 11.2024
- Maintained database by entering new and updated customer and account information.
- Identified and corrected data entry errors to prevent duplication across systems.
- Transferred data from hard copies to digital databases, organizing information in new formats.
Call Center Representative
Maximus Health Services
Rancho Cordova, California
05.2021 - 06.2023
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Developed effective working relationships with team members across multiple departments.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
Education
High School Diploma -
Jefferson High School
Daly City, CA05-2012
Skills
- Document processing
- Administrative support specialist
- Data accuracy
- Critical thinker
- Quality assurance
- Microsoft Excel
- Microsoft Word
- Document preparation
- Record preparation
- Excellent communication skills
- Attention to detail
Timeline
Data Entry Clerk
Sacramento County
08.2023 - 11.2024
Call Center Representative
Maximus Health Services
05.2021 - 06.2023
High School Diploma -
Jefferson High School