Ruby Mora
Work From Home Professional
Siren,WI
Summary
Reliable, resourceful and organized professional candidate successful at managing multiple priorities with a positive attitude and willingness to learn. Also willing to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
2
2
years of post-secondary education
2
2
Certifications
Work History
Self-Employed/Online Worker
Various Ai Training Companies
Siren, WI
05.2022 - Current
- Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications.
- Executed tasks within time and budget constraints.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Created prompts and responses to provide Ai better understanding of customer needs.
- Rated and edited responses created by others for accuracy and relevance.
Self Employed/Online Seller/Ambassador
Poshmark
Siren, Wisconsin
01.2015 - Current
- Utilized analytic tools to optimize product listings and improve customer experience.
- Resolve customer disputes courteously to enhance customer satisfaction.
- Processed and tracked orders and shipments to verify accurate and on-time delivery of products.
- Optimized product listings for search engines to increase visibility and drive traffic to listings.
- Utilized software to automate customer communication and order fulfillment.
- Created promotional campaigns to boost sales and drive customer loyalty.
- Analyzed customer feedback to identify areas of improvement in online shopping experience.
- Implemented marketing campaigns to increase customer engagement and sales.
- Uploaded digital media to online storefront, auction sites or other shopping Web sites for advertising purposes.
- Managed financial tracking, inventory coordination and social media marketing.
- Managed customer service inquiries and complaints for customer satisfaction.
Self-Employed/Online Worker/Social Media Moderator
Internet Safety Monitoring Company (NDA)
Siren, WI
09.2021 - 05.2022
- Complied with corporate confidentiality policies and handled customer information properly to guarantee information security.
- Reviewed, classified or eliminated highly sensitive content uploaded by users to meet defined social media parameters.
- Moderated traumatic, sensitive and potentially offensive content to promote safe environment for users.
- Remained up-to-date on workflow changes, operational guidelines and community standards to implement correct policies.
Community Planning And Development- Planner
S.Croix Tribal Government
Webster, WI
06.2008 - 08.2010
- Responded to public inquiries and complaints.
- Identified opportunities and developed plans for sustainability projects and programs to improve energy efficiency, minimize pollution or waste or restore natural systems.
- Brought in over $[Amount] in funding for development projects by writing and submitting grant requests.
- Helped research and oversee government grants and joint ventures to fund Tribal Businesses and Community/Housing Projects.
- Established businesses for the Tribal government.
- Earmarked funds to rehabilitate certain homes or parts of homes where it was most needed.
- Worked with Emerald Systems (a start-up programming company owned by the Tribe to establish and promote the business and the venture they were funded for).
- Set up a Coffee Shop.
- Renovated a commercial building owned by the Tribe to optimize space for a franchise restaurant, counseling offices, a dance studio, and a shop.
- I personally worked with UW- Madison to have two Green Build (sustainable - low carbon footprint) homes on tribal land. I was hired to teach the slip process during the second build.
Property and Casualty Coordinator
St.Croix Tribal Government
Webster, WI
05.2007 - 06.2008
- I was the only person in this department, so I was responsible for obtaining, maintaining, updating, and validating insurance and compliance on all of the Tribal Government assets.
- Administered operations to validate the eligibility of any person utilizing a Tribally owned vehicle. I would put in their request, check their eligibility, keep track of who had what, and retain all keys until approval was received from the insurance carrier and Tribal Council.
- Kept track of all equipment owned by the Tribe. Office Equipment, Construction, lawn care, medical, rescue, etc.
- Developed and implemented a system to track all equipment from department to department in cases of transfers, along with depreciation and disposal or sale.
- In working closely with the legal department, I was able to track down five vehicles that had dropped off the books two years prior to my hire.
- I was also a member of T.E.R.C. (Tribal Emergency Response Committee) appointed to prepare for a pandemic or other widespread emergency situation with respect to the Tribal culture and rituals. To brainstorm and document a contingency plan in case the worst should happen.
- Kept very detailed and organized records of all paperwork generated for every duty completed throughout the day.
Director Od Property and Procurement
St.Croix Tribal Government
Webster, WI
08.2002 - 07.2004
- Negotiated contracts with suppliers to obtain favorable terms and pricing.
- Resolved invoice and payment issues to facilitate prompt payment to suppliers.
- Developed and implemented procurement policies and procedures to enhance compliance with company standards.
- Created and maintained portfolio of qualified vendors to expand options.
- Developed and maintained relationships with key suppliers for smooth communication and to meet required expectations.
- Evaluated supplier quotes based on purchasing procedures and competitiveness in quality, price and delivery.
- Managed supply chain process, from order placement to delivery, to facilitate on-time and accurate fulfillment.
- Generated reports for Accounts Payable on purchasing activities and monthly invoices for each department for supplies and equipment received.
- Negotiated pricing and terms with vendors to secure best value for company.
- Monitored inventory levels and avoided shortages with timely replenishment of stock.
- Cultivated strong relationships with vendors to maintain and improve levels of customer service.
- Trained purchasing staff to improve effectiveness of purchasing operations.
- Facilitated resolution of vendor disputes and discrepancies.
- Reviewed and approved purchase orders and invoices for accuracy and completeness.
- Reduced costs by streamlining contract bidding and procurement processes to assure best prices for supplies and equipment.
- Established and maintained accurate records of purchases, pricing and payment terms.
Business Development Associate
St.Croix Tribal Government
Webster, WI
01.2002 - 08.2002
- While working in Accounting I was appointed by the Tribal Chairman to pursue an opportunity for a new check cashing service within the casinos to generate revenue and improve bottom line profits.
- Negotiated contracts and agreements for Mentorship with an established company to cultivate profitable business transactions.
- Worked with an outside lawyer to developed new proposals, articles of incorporation, business plan, and policies and procedures to establish a new business and streamline work operations once opened.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Worked with outside lawyer to collaboratively reach targets, consistently meeting or exceeding personal benchmarks.
- Researched prices, credit terms, fees, and other bid specifications.
- Researched and rented office space for corporate functions
- Hired and trained new employees on customer service, money handling and organizing strategies, and implementation process before moving on to my new position.
Accounting Administrative Assistant
St.Croix Tribal Government
Webster, WI
04.2000 - 08.2002
- Used accounting software for billing/Accounts Receivable, and enter payments promptly as received.
- Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
- Supported Accounting and Payroll departments, scheduling appointments, managing organized files, clerical tasks, screening phone calls, and filling in where needed.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Volunteered to help with special projects of varying degrees of complexity.
- Maintained clean and organized files for all of Accounting and Payroll department.
- Dramatically improved on the process for preparing for yearly IRS audits, by reducing the time it take to pull all requested files and supporting documents and replacing them after.
Food Distribution Receptionist
St.Croix Tribal Government
Webster, WI
03.1997 - 05.2000
- Stored and distributed food products with care and discipline and with full attention to safety and quality standards and regulations.
- Tracked and expedited food distribution and warehouse orders via expert use of spreadsheet and word processing software.
- Fostered positive working relationships with clients and government offices in three counties and USDA through regular monthly correspondence for verification purposes, application and ordering processes.
- Collaborated with other Tribal Food distribution facilities to cover shortages when needed.
- Stocked shelves and loaded orders to prepare deliveries.
- Assisted clients in completing applications and orders.
- Processed customer applications and orders and kept accurate distribution and inventory records.
- Handled client concerns and issues by answering questions and escalating major problems to supervisor.
Education
Associate of Science - Business Administration And Management
Lac Courte Oreilles Ojibwa Community College
Hayward, WI 09.2006 - 05.2008
Skills
Client Support
Cultural Awareness
Planning and Coordination
Good Telephone Etiquette
Training and Development
Active Listening
Clerical Support
Organization and Time Management
Problem-Solving
Teambuilding and collaboration
Developing policies and procedures
Working on my own
Multi-tasking
Problem solving
Handling client concerns with Empathy
Innovative and creative
Research
Microsoft Office
Microsoft Excel
Windows
Confidentiality
Additional Information
Prior to 1997 I held various positions at Tribal Casinos including, Cashier, Bartender, Server, Change, Promotions, Gift Shop, PBX Operator, and Cashier in UnBank (Check Cashing Service).
Certification
Certificate of Excellence in Digital Marketing certification course from Programming Hub
Volunteering
USA Boxing Coach and Official for 2 years. Was a registration clerk and a ringside judge during many boxing exhibitions. Most notable occasion, at the first ever World Golden Gloves Tournament in Hinckley Minnesota hosting five countries.
Timeline
Certificate of Excellence in Digital Marketing certification course from Programming Hub
02-2023
Self-Employed/Online Worker
Various Ai Training Companies
05.2022 - Current
Self-Employed/Online Worker/Social Media Moderator
Internet Safety Monitoring Company (NDA)
09.2021 - 05.2022
Self Employed/Online Seller/Ambassador
Poshmark
01.2015 - Current
Community Planning And Development- Planner
S.Croix Tribal Government
06.2008 - 08.2010
Property and Casualty Coordinator
St.Croix Tribal Government
05.2007 - 06.2008
Certified USA Boxing Coach and Official 2007-2009
03-2007
Associate of Science - Business Administration And Management
Lac Courte Oreilles Ojibwa Community College
09.2006 - 05.2008
Director Od Property and Procurement
St.Croix Tribal Government
08.2002 - 07.2004
Business Development Associate
St.Croix Tribal Government
01.2002 - 08.2002
Accounting Administrative Assistant
St.Croix Tribal Government
04.2000 - 08.2002
Food Distribution Receptionist
St.Croix Tribal Government
03.1997 - 05.2000