Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ruby Moreno

Athens,GA

Summary

Highly motivated Banquet Manager with the desire to take on new challenges. Hard working and adaptability employee with the devotion in giving member/guests a memorable experience. Working my way up to the position i am to be able to launch my career while achieving the clubs goals.

Overview

5
5
years of professional experience

Work History

Banquet Manager

Athens country Club
Athens , GA
07.2019 - Current
  • Maintained a safe working environment.
  • Provided leadership and direction to banquet staff in order to maintain a high level of customer satisfaction.
  • Ensured proper set up and tear down of banquet areas prior to and after functions.
  • Established guidelines and procedures for operating the banquet department.
  • Resolved complaints from Members/guests regarding services or facilities.
  • Participated in weekly management meetings in order to provide updates on current and future projects related to banquets.
  • Reviewed banquet event orders to determine room layouts.
  • Coordinated with employees to arrange tables, chairs and other equipment needed for functions. Also, Communicate with the Kitchen staff to plan food logistics.
  • Train staff and new hires according to company policy and regulations.
  • Attended and monitored events to direct staff, proactively address issues and solve problems or concerns.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Banquet Supervisor

ATHENS COUNTRY CLUB
Athens, GA
  • Supervised setup of tables, chairs, linens, place settings, centerpieces, and other decorations prior to event.
  • Supervised a team of 1-10+ staff and maintaining positive and productive atmosphere to enhance employee experience.
  • Ensured compliance with health and safety regulations in all areas of the banquet hall.
  • Monitored quality of food served at banquets to ensure it met customers' expectations.
  • Developed policies and procedures for efficient operation of the banquet department.
  • Provided guidance to servers during meal times to ensure smooth flow of service.
  • Organized and laid out buffet equipment, food displays and other items.
  • Explained goals and expectations required of trainees.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Attended and monitored events to direct staff, proactively address issues and solve problems or concerns.

Banquet Captain

Athens Country Club
Athens, GA
  • Conducted pre-shift meetings with staff to review daily events, tasks, and expectations.
  • Mentored banquet staff to ensure efficient service to the members/guests.
  • Provided guidance and direction to banquet staff regarding setup, meal service, and clean-up.
  • Resolved members/guests complaints to complete satisfaction while maintaining a professional demeanor.
  • Served food to over 300+ customers per shift.
  • Collaborated closely with catering managers on upcoming events and their needs.
  • Responded quickly to any unexpected changes or issues that came across during events.
  • Directed breakdown of rooms and cleanup to reset the event spaces to the next event.
  • Inspected banquet areas before each event to ensure they met standards of cleanliness.

Banquet Server

Athens Country Club
Athens , GA
  • Stocked server areas with supplies before, during and after shifts and Maintaining a cleaning workable environment.
  • Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming members/guests.
  • Set up stations for serving meals according to the guidelines in an efficient manner.
  • Greeted members/guests upon arrival and provided assistance throughout the event.
  • Provided friendly service to all guests during banquets or catered events.
  • Carried trays of food items from kitchen to dining areas.
  • Followed proper sanitation guidelines when handling food items.
  • Collected dishes and glassware promptly after each course, maintained customer satisfaction.

Education

High School Diploma -

Clarke Central High School
Athens, GA
05-2017

Some College (No Degree) - Hotel, Restaurant, and Tourism Managment

Athens Technical College
Athens, GA

Skills

  • Banquet Event set up and Preparation
  • Customer and Food Service
  • Quality Assurance
  • Team Collaboration
  • Staff Training/Development
  • Continuous Operational Improvement
  • Diligent
  • Linen knowledge (standard,and fitted for a table)

Languages

Spanish
Native/ Bilingual

Timeline

Banquet Manager

Athens country Club
07.2019 - Current

Banquet Supervisor

ATHENS COUNTRY CLUB

Banquet Captain

Athens Country Club

Banquet Server

Athens Country Club

High School Diploma -

Clarke Central High School

Some College (No Degree) - Hotel, Restaurant, and Tourism Managment

Athens Technical College

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Ruby Moreno