Ruby M. Robles
Whittier,CA
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
19
19
years of professional experience
Work History
Receptionist
Holland Chiropractic, Inc.
La Habra, CA
10.2023 - 01.2026
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Cultivated positive relationships with patients, contributing to high satisfaction rates and retention.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Assisted in insurance verification processes, enhancing service delivery and patient experience.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Store Manager
Cosmoprof, Sally Beauty Holdings Inc.
Downey, CA
06.2012 - 01.2023
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Communicate effectively with customers, employees, corporation, and upper management to meet company-store goals.
- Screen employee applications, interview candidates, hire and process applications for new personnel.
- Trained and mentored staff on company policies, product knowledge, and sales techniques.
- Administer team building exercises, conduct training sessions for continued development of staff.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Assistant Store Manager
Cosmoprof, Sally Beauty Holdings Inc.
Burbank, CA
05.2008 - 05.2012
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Operated in a high pace environment with supervisory functions in sales, merchandising, and operational processes.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Find resolutions to customer complaints as needed.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Sales Associate
Cosmoprof, Sally Beauty Holdings Inc.
Downey, CA
10.2006 - 05.2008
- Achieved sales targets through effective product demonstrations and customer engagement.
- Priced merchandise, stocked shelves, unloaded products from pallets, and performed housekeeping duties.
- Built relationships with customers to encourage repeat business.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
General Education -
Cerritos College
05.2013
Skills
- Administrative assistance
- Operational support coordination
- Detail-oriented data entry
- Strong organizational abilities
- Strengthening interpersonal relationships
- Skilled in Microsoft Word
- Experience in fast-paced environments
- Efficient typing speed of 35 words per minute
- Ensure compliance with policies
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Receptionist
Holland Chiropractic, Inc.
10.2023 - 01.2026
Store Manager
Cosmoprof, Sally Beauty Holdings Inc.
06.2012 - 01.2023
Assistant Store Manager
Cosmoprof, Sally Beauty Holdings Inc.
05.2008 - 05.2012
Sales Associate
Cosmoprof, Sally Beauty Holdings Inc.
10.2006 - 05.2008
General Education -
Cerritos College