Ruby Muñoz
San Diego,CA
Summary
Public administration student with 4+ years of experience in the customer service field. Seeking to apply communication and listening skills to a client service representative position in public administration.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Rancho Del Rey Periodontics and Dental Implant
Chula Vista, CA
02.2022 - 07.2024
- Scheduled appointments and managed calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Handled confidential documents in an organized fashion according to established protocol.
- Answered questions from customers regarding products and services offered by the company.
- Answered phone calls and emails regarding business inquiries.
Secretary
San Diego Young Artists Music Academy
San Diego, CA
11.2018 - 11.2021
- Responded to customer issues to provide immediate resolution and improve retention.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Produced and distributed memos, newsletters, and other forms of communication.
- Assisted with accounts receivable and accounts payable functions.
- Ordered office supplies to purchase items and maintain appropriate levels.
Cashier
Northgate Gonzalez Market
San Diego, CA
10.2017 - 07.2018
- Operated cash register efficiently and accurately,
- Processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries regarding store policies and procedures.
Education
Associate of Arts - Public Administration
Southwestern College
Chula Vista, CA06-2025
Associates in Psychology -
Southwestern College
Chula Vista, CA06.2022
Unidos in Finance MAAC organization - Business Education
Southwestern College
Chula Vista, CA05.2022
Real Estate Certification -
SOUTHWESTERN COLLEGE
CHULA VISTA, CA03.2021
Skills
- Bilingual (Fluent Spanish/English)
- Highly Organized
- Work Ethic
- Hard Working
- Committed
- Adaptability
- Active listener
- Team-Oriented
- Customer Service
- Conflict resolution
- Computer and software proficiency
Timeline
Administrative Assistant
Rancho Del Rey Periodontics and Dental Implant
02.2022 - 07.2024
Secretary
San Diego Young Artists Music Academy
11.2018 - 11.2021
Cashier
Northgate Gonzalez Market
10.2017 - 07.2018
Associate of Arts - Public Administration
Southwestern College
Associates in Psychology -
Southwestern College
Unidos in Finance MAAC organization - Business Education
Southwestern College
Real Estate Certification -
SOUTHWESTERN COLLEGE
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