Ruby Murillo

• Monitoring and Surveillance:Operated and monitored multiple security systems and technologies, including CCTV, access control systems, and alarm systems.
  Conducted real-time surveillance to detect and respond to security incidents and potential threats.
  Utilized analytical tools to assess risks and identify suspicious activities.
  
• Incident Response:Responded promptly to security incidents, alarms, and emergencies.
  Coordinated with on-site security personnel, emergency services, and law enforcement as necessary.
  Documented and reported incidents accurately, ensuring all relevant details were recorded.
  
• Communication:Acted as the central communication point for security operations, relaying information to relevant stakeholders.
  Provided clear and concise instructions to on-site security teams during incidents.
  Maintained regular communication with security management and provided updates on ongoing situations.
  
• Data Analysis and Reporting:Analyzed data from various security systems to identify patterns and trends.
  Generated detailed incident and activity reports for review by security management.
  Assisted in the preparation of daily, weekly, and monthly security reports.
  
• Access Control Management:Monitored and managed access control systems to ensure only authorized personnel gained entry to secure areas.
  Verified credentials and issued access badges as needed.
  Conducted regular audits of access control logs to detect anomalies.
  
• System Maintenance and Troubleshooting:Performed routine checks and maintenance on security systems to ensure they were functioning correctly.
  Troubleshooted and resolved technical issues with security equipment.
  Coordinated with IT and external vendors for system repairs and upgrades.
  
• Compliance and Procedures:Adhered to established security protocols and standard operating procedures.
  Ensured compliance with company policies, legal regulations, and industry standards.
  Participated in regular training sessions to stay updated on security practices and technologies.
  
• Emergency Preparedness:Assisted in the development and execution of emergency response plans and drills.
  Provided training and guidance to on-site personnel on emergency procedures.
  Ensured readiness to handle various types of security incidents and emergencies.
  

Key Skills:

• Strong analytical and problem-solving skills
• Excellent communication and interpersonal abilities
• Proficiency in operating security systems and technologies
• Ability to work effectively under pressure and handle multiple tasks simultaneously
• Strong attention to detail and accuracy
• Knowledge of security protocols and emergency response procedures

• Security Patrols:Conducted regular security patrols to monitor and secure assigned areas.
  Ensured the safety and security of premises, assets, and personnel by performing routine checks.
  
• Access Control:Monitored and controlled access to buildings and restricted areas.
  Verified identification and credentials of individuals entering the premises.
  
• Incident Response:Responded promptly to security incidents, emergencies, and alarms.
  Conducted thorough investigations and documented incidents accurately.
  Coordinated with law enforcement and emergency services when necessary.
  
• Surveillance:Operated and monitored surveillance equipment to detect and prevent security breaches.
  Reviewed CCTV footage to gather evidence and support investigations.
  
• Reporting and Documentation:Maintained detailed and accurate logs of daily activities and incidents.
  Prepared comprehensive incident reports and submitted them to supervisors.
  
• Customer Service:Provided assistance and directions to visitors and employees.
  Addressed security concerns and inquiries in a professional and courteous manner.
  
• Emergency Procedures:Implemented and enforced emergency response procedures, including evacuations.
  Conducted regular drills and training sessions on emergency protocols.
  
• Security Systems:Assisted in the installation, maintenance, and troubleshooting of security systems.
  Ensured all security equipment was functional and reported any malfunctions.
  
• Compliance:Adhered to all company policies, procedures, and legal regulations.
  Ensured compliance with safety and security standards at all times.
  
• Training and Development:Participated in ongoing training programs to stay updated on security practices and technologies.
  Assisted in the training of new security personnel.
  

Key Skills:

• Proficient in using security and surveillance equipment
• Strong observational and analytical skills
• Excellent written and verbal communication
• Ability to handle stressful situations calmly and effectively
• Knowledge of emergency response procedures
• Customer service-oriented with a professional demeanor

Certifications:

• Security Guard License (Level 2)

• Inventory Management:Accurately stowed products into storage locations using handheld scanners.
  Verified and ensured the quality and condition of products before stowing.
  Maintained a high level of accuracy in stowing products to optimize inventory management.
  
• Organization and Efficiency:Organized products efficiently to maximize space utilization within the warehouse.
  Followed standard operating procedures to ensure consistency and productivity.
  Identified and reported any inventory discrepancies or product issues to supervisors.
  
• Quality Control:Conducted quality checks to ensure products met Amazon’s standards before stowing.
  Handled products with care to prevent damage and ensure customer satisfaction.
  Adhered to safety and quality guidelines to maintain a safe working environment.
  
• Team Collaboration:Worked collaboratively with team members to achieve daily stowing targets and overall warehouse goals.
  Participated in team meetings and training sessions to improve processes and productivity.
  Assisted in cross-training team members on stowing procedures and best practices.
  
• Problem Solving:Addressed and resolved stowing issues, such as incorrect labels or damaged products, promptly.
  Communicated with supervisors and other departments to resolve inventory and stowing challenges.
  Adapted to changing priorities and tasks as directed by management.
  
• Technology and Tools:Operated handheld scanning devices and warehouse management systems to record stowed products.
  Utilized technology effectively to enhance stowing accuracy and efficiency.
  Maintained and troubleshooted scanning equipment as needed.
  
• Physical Demands:Performed physically demanding tasks, including lifting, bending, and standing for extended periods.
  Moved and handled heavy products safely using appropriate equipment and techniques.
  Maintained stamina and focus to meet the physical requirements of the stowing role.
  

Key Skills:

• Strong attention to detail and accuracy
• Ability to work efficiently in a fast-paced environment
• Good organizational and time management skills
• Basic understanding of warehouse operations and inventory management
• Ability to use handheld scanners and warehouse management systems
• Strong communication and teamwork skills

• Customer Service:Greeted and assisted customers with their pet-related needs, providing exceptional service and advice.
  Answered customer inquiries regarding pet care, products, and services, ensuring customer satisfaction.
  Assisted customers in selecting appropriate products for their pets, including food, toys, and accessories.
  
• Sales:Actively engaged with customers to understand their needs and recommend suitable products.
  Upsold and cross-sold products to maximize sales and meet sales targets.
  Processed sales transactions accurately and efficiently using the point-of-sale system.
  
• Product Knowledge:Maintained a thorough knowledge of pet products and services offered by the store.
  Stayed informed about new products, promotions, and store policies.
  Educated customers on the benefits and features of various pet products.
  
• Inventory Management:Assisted in receiving, stocking, and organizing merchandise.
  Monitored inventory levels and reported shortages or discrepancies to management.
  Conducted regular inventory counts and ensured products were properly labeled and priced.
  
• Store Maintenance:Maintained a clean, organized, and visually appealing store environment.
  Ensured that shelves and displays were well-stocked and attractive.
  Assisted in the setup of promotional displays and seasonal decorations.
  
• Pet Care:Provided basic care for in-store animals, including feeding, cleaning habitats, and monitoring health.
  Ensured the welfare and proper handling of all pets in the store.
  Assisted in the coordination of adoption events and educational workshops.
  
• Team Collaboration:Worked closely with team members to achieve store goals and enhance customer experience.
  Participated in team meetings and training sessions to improve product knowledge and sales techniques.
  Assisted in training new employees and sharing best practices.
  

Key Skills:

• Strong customer service and communication skills
• Sales and upselling techniques
• Knowledge of pet care and products
• Ability to work in a fast-paced retail environment
• Attention to detail and organizational skills
• Team player with a positive attitude