Ruby Murray
Munhall,US
Summary
Experienced student nurse with 8+ years in patient care, focusing on scheduling, electronic health records, and medical records management. Strong communication and problem-solving skills. Proven ability to work under pressure and efficiently handle administrative tasks. Committed to compassionate care and improving patient experience through collaboration and innovative solutions.
Overview
8
8
years of professional experience
Work History
SENIOR PATIENT CARE TECHNICIAN (MWH-L&D)
UPMC
09.2019 - Current
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Provide compassionate care to patients, assist with procedures, and facilitate smooth transfers between departments.
- Monitoring, updating, and documenting medical records.
- Contributes compassionate care, assists with procedures, and facilitates smooth patient transfers. Monitor and update medical records & enhance overall patient experience.
- Drive efficiency in administrative tasks, including phone management and physician report handling. Utilize Cerner for accurate financial billing, enhancing departmental productivity.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
SCHEDULING COORDINATOR (CHP-HEART INSTITUTE)
UPMC
04.2021 - 12.2022
- Oversee the preparation and coordination of all correspondence related to private patients, research patients, and referring physicians.
- Prepare the schedule for all MDs for the fiscal year & maintain provider schedules.
- Prepare and forward all necessary documents to finance for insurance approval on scheduling for reservations/requisitions, including demographics and insurance information to hospitals.
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Files documents promptly and maintains current and closed files according to policy and within the established guidelines.
UPMC HEALTH PLAN CUSTOMER SERVICE REPRESENTATIVE
UPMC Health Plan
05.2017 - 09.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Selected to train new and seasoned employees to enhance team performance.
- Responsible for guidance, interpretation, and education on eligibility, benefit plans, claim status, and various customer service-related inquiries.
- Demonstrated ability to research and resolve customer complaints promptly.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Exceeds designated quality standards.
Education
Associate Degree in Nursing -
UPMC Shadyside School of Nursing
Pittsburgh, PA04.2025
Skills
- BLS Certified (AHA)
- HIPAA Compliance
- Problem Solving
- Communication
- Medical Terminology
- Specimen Collection
- Vital signs monitoring
- EHR management
- Phlebotomy
- Patient Care
- Medical Records
- Scheduling
- Administrative Skills
- Infection Control
- Medication administration
Timeline
SCHEDULING COORDINATOR (CHP-HEART INSTITUTE)
UPMC
04.2021 - 12.2022
SENIOR PATIENT CARE TECHNICIAN (MWH-L&D)
UPMC
09.2019 - Current
UPMC HEALTH PLAN CUSTOMER SERVICE REPRESENTATIVE
UPMC Health Plan
05.2017 - 09.2019
Associate Degree in Nursing -
UPMC Shadyside School of Nursing
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