Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Ruby Murray

St Louis,MO

Summary

Professional in consumer services prepared to excel in customer care roles. Brings valuable experience in addressing client needs and ensuring satisfaction. Known for team collaboration and adaptability to changing demands. Proficient in communication and problem-solving, with reliable and results-oriented approach.

Overview

10
10
years of professional experience

Work History

Consumer Care Representative

Caleres
03.2023 - Current
  • Assisted customers with inquiries and provided accurate product information.
  • Resolved customer complaints efficiently, enhancing overall satisfaction.
  • Collaborated with team members to streamline communication processes.
  • Documented customer interactions accurately in CRM systems for future reference.
  • Adapted quickly to new software tools for tracking customer feedback.
  • Reduced average call handling time by effectively utilizing knowledge of products and services to resolve issues quickly.
  • Trained new Consumer Care Representatives on company policies and best practices, ensuring consistent quality of service delivery across the team.
  • Managed high call volume, ensuring each consumer received prompt attention and assistance.


  • Temporary Advanced Service Representative between October 24' - January 25'
  • Trained to Flex in Quality Assurance
  • Trained to Flex in Order Analysis
  • Trained to Flex in Vionic System and Procedures

Music Director

Studio 67 Theatre Company
01.2021 - 12.2022
  • Developed engaging music curricula for youth programs, fostering creativity and musical skills.
  • Coordinated rehearsals and performances, ensuring smooth operation and participant engagement.
  • Enhanced youth engagement by incorporating diverse musical genres and contemporary themes into programs.
  • Established a positive learning environment by fostering open communication among students, parents, and staff.
  • Attended regular practices and private lessons to hone skills.

Volunteer

Chico Theater Company
01.2016 - 12.2020
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Mentored new volunteers, fostering a supportive and inclusive team environment.
  • Processed customer transactions accurately and efficiently using point-of-sale systems.

Education

High School Diploma -

Maple Creek Institute
Sacramento, CA
01-2020

Skills

  • Complaint handling
  • Call center experience
  • Teamwork and collaboration
  • Attention to detail
  • Problem-solving skills
  • Multitasking
  • Calm and professional under pressure
  • Computer skills
  • Verbal and written communication
  • Moderate skills in Microsoft Excel
  • ERP/Order Management: SAP, Sterling OMS

Interests

  • Music
  • Personal Development and Self-Improvement
  • Acting and Theater

Timeline

Consumer Care Representative

Caleres
03.2023 - Current

Music Director

Studio 67 Theatre Company
01.2021 - 12.2022

Volunteer

Chico Theater Company
01.2016 - 12.2020

High School Diploma -

Maple Creek Institute

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Ruby Murray